Associate Marketplace Consultant - German, EU - Strategic Account Services
Job ID: 2798466 | ADCI - BLR 14 SEZ - F07
As a Marketplace Consultant, you would be a part of the Strategic Account Services (SAS) Team of Retail Business Services, helping shape and deliver on a strategy for managing Amazon Seller Partners.
More than 300 million customers shop in Amazon’s store, where customers browse, purchase, and review products sold by third-party sellers alongside products sold by Amazon. Since 2000, Amazon has offered virtual shelf space to individuals and companies, helping them reach millions of customers and grow their businesses. Today, third-party seller products account for more than half of all units sold in our store.
The Strategic Account Services Team aims to leverage the full potential of each Amazon Selling Partner. Our team provides strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners in achieving their goals. Our service offering addresses advice on all facets of the Amazon Marketplace, including international expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy, and Brand Building.
As a Marketplace Consultant, you will independently consult your own portfolio of Selling Partners. Your objective is to support Selling Partners in driving their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together. You will use your analytical skills to proactively identify untapped potential of each Selling Partner and will be responsible for launching this program in your country, which entails a significant level of ambiguity and requires effective stakeholder management to coordinate across various teams.
Key job responsibilities
- Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes.
- Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals, providing strategic recommendations to maximize the sellers’ potential.
- Implement and track metrics for recording the success and quality of the sellers in your portfolio, using key metrics to guide your work and uncover hidden areas of opportunity.
- Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
- Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
- Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
- Measure success by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
- Develop a thorough understanding of the Amazon Marketplace ecosystem.
- Manage additional projects around our newly launched Paid Service, including process improvements, tool and content development, competitive analysis, and sales analysis.
- Conduct regular WBRs, MBRs with the sellers, highlight business metric performance, and build action plans.
Timings will be as per EU shift, 12:00 pm IST to 9:00 pm IST.
BASIC QUALIFICATIONS
- 2+ years of sales or account management experience.
- 2+ years of digital advertising and client-facing roles experience.
- Experience with Excel.
- Experience analyzing data and best practices to assess performance drivers.
PREFERRED QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts.
- Experience in relationship management within technology, start-ups, or SaaS Platforms.
Posted: October 11, 2024
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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