Oracle Senior Associate Consultant - Concord, New Hampshire
As a Senior Associate Delivery Consultant, you will be responsible for consulting with clients during implementations to deliver client-specific upgrades, which includes testing, training, and complete client-specific design using appropriate tools. You will also be involved in full solution build with accountability for build quality score and follow-up actions. A good understanding of the healthcare domain and testing is essential. Knowledge of issue resolution and good collaboration skills are necessary. Additionally, you will be responsible for developing and executing test plans, executing test scripts, reviewing new defects, writing steps to test, outlining information for change requests, notifying clients, and noting changes in end-user functionality. You will also identify new issues and report them to solution and engagement leadership, leveraging internal and external resources to deliver problem identification and resolution.
Responsibilities
- Consult with clients on current workflows and configuration, upgrade implications, system changes, enhancements, and ongoing system maintenance.
- Provide implementation process leadership for client work groups.
- Complete complex full system solution build and maintain accountability for build quality score and follow-up actions.
- Navigate across venues to resolve issues, propose mitigation strategies, and/or escalate when appropriate to solution and engagement leadership.
- Develop and execute complex test plans and test script execution, following the change management process for new defects.
- Establish best practices for knowledge transfer and process improvement.
- Assume venue coaching responsibility for other employees.
- Support client partners with solution troubleshooting and knowledge transfer.
- Develop and maintain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
- Ability to work overtime and/or irregular hours as needed.
- Possess proficient coaching, troubleshooting, facilitation, and relationship-building skills.
Qualifications
- 1-3 years of overall experience in relevant functional or technical roles.
- Product or technical expertise relevant to practice focus.
- Demonstrates competence in a minimum of one product or technology area.
- Ability to communicate effectively and build rapport with team members and clients.
- Ability to travel as needed.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and Benefit Information:
US: Hiring Range: from $21.15 to $54.13 per hour; from $44,000 to $112,600 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions, and locations.
Benefits:
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability.
- Life insurance and AD&D.
- Health care and dependent care Flexible Spending Accounts.
- Pre-tax commuter and parking benefits.
- 401(k) Savings and Investment Plan with company match.
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
- 11 paid holidays.
- Paid sick leave: 72 hours of paid sick leave upon date of hire.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal.
- Voluntary benefits including auto, homeowner, and pet insurance.
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law.
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