JOB SUMMARY:* Remote Possibility for Candidates Out-Of-State
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits, and Payroll to small and medium-sized businesses.
The position of Product Consultant, as part of the PrismHR Professional Services Team, is responsible for implementing new customers and consulting existing customers on software/industry Best Practices for the PrismHR core platform.
PrismHR Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Staffing, Benefits/Payroll, and Technical background is crucial.
SPECIFIC DUTIES and RESPONSIBILITIES:- Own the customer relationship to understand their business requirements and provide best practice guidance to customers on how to best implement PrismHR solutions from both a technical and industry perspective.
- Document requirements using cases in functional design documents - understanding Statements of Work describing project scope, assumptions, deliverables, and estimated hours/schedule for the project.
- Maintain all documentation and detailed notes related to the customer project, communicating proactively and regularly with management regarding project status.
- Independently manage multiple projects to ensure all deliverables meet established quality standards and customer expectations.
- Work with a cross-functional team to develop and implement robust solutions in an Agile environment.
- Design and execute complex merges and customer processes.
- Deliver presentations (remotely and in person) to customers at PrismHR and industry events.
SKILLS and EXPERIENCE:- 5 years’ experience in PEO/ASO/Staffing, Payroll, and Implementation software.
- Ability to work independently and understand and solve complex problems.
- Excellent verbal/written communication skills, strong presentation skills.
- Ability to prioritize and handle multiple tasks and projects in a fast-paced environment.
- Experience defining and documenting workflows and processes.
- Strong technical inclination, and a desire to learn continuously.
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