OPERATIONS & MGMT CONSULTANT MGR - SES - 64027042
Date: Oct 14, 2024
Agency: Department of Health
Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 64027042
Florida Department of Health Broward County
This position requires you to work on site at one of our facilities located throughout Broward County. Applicants accepted only from Department of Health employees (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.
We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications must be verifiable through information contained in your application. Incomplete applications will not be considered.
DESCRIPTION OF DUTIES
The OPERATIONS & MGMT CONSULTANT MGR - SES/Performance Excellence Manager assists in planning and directing the overall responsibilities for the operations, administrative consultation, technical assistance, planning, development, organization, coordination, and evaluation of Performance Excellence activities for The Florida Department of Health in Broward County (DOH-Broward).
This position spends the majority of the time engaged in supervisory responsibilities, including communicating with, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action.
Performance Excellence:
Assists with the performance excellence activities of the BCHD including organizational/programmatic self-assessments, strategic planning, process management, employee involvement, customer service, and business results. Provides consultation, technical assistance, and feedback to Senior Leaders, managers, and staff in the identification, development, mapping, and improvement of key processes and business results.
Assists with employee involvement activities and researches best practices for applicability to DOH-Broward. Participates on Statewide Performance Improvement Councils/Workgroups.
Customer Service:
Assists with planning, developing, coordinating, implementing, evaluating, and continually improving DOH-Broward’s external customer service processes. Activities include coordinating customer service training, managing the client inquiry/complaint system, and developing customer service standards.
Emergency Duty:
Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
- Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency.
- Current employee of Florida Department of Health (includes OPS, Career Service, SES or SMS employees).
- Experience leading the development, monitoring, modification, and reporting of status on Strategic, Workforce Development, Quality Improvement, Community Health Improvement, Community Health Assessment Plans.
- Experience leading CHD documentation and submission of responses to Public Health Accreditation Board (PHAB) standards and measures.
- Leading the management of the organization’s overall customer service and complaint systems.
- Experience improving processes using quality improvement methodologies.
PREFERRED QUALIFICATIONS:
- Five or more years experience leading the development, monitoring, modification, and reporting of status on Strategic, Workforce Development, Quality Improvement, Community Health Improvement, Community Health Assessment Plans.
- Experience leading CHD documentation and submission of responses to Public Health Accreditation Board (PHAB) standards and measures.
- A minimum of two years experience leading the management of the organization’s overall customer service and complaint systems.
- Five or more years experience in leading the coordination, development, documentation and maintenance of department wide procedures and protocols.
Florida Department of Health Mission, Vision, and Values:
Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision: To be the Healthiest State in the Nation.
Values:
Innovation: We search for creative solutions and manage resources wisely.
Collaboration: We use teamwork to achieve common goals & solve problems.
Accountability: We perform with integrity & respect.
Responsiveness: We achieve our mission by serving our customers & engaging our partners.
Excellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287).
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location: FORT LAUDERDALE, FL, US, 33315
Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
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