Automotive Customer Service Advisor - Arlington Truck Center
This position is responsible for driving the growth of the business by improving the operational efficiency and consistency of the customer vehicle repair process and adherence to Mei Group’s diagnostic and repair processes. This position will be working in a call center type environment.
Requirements:
- Ensure that customers receive prompt, courteous, and effective service.
- Drive the sales of technicians' time to meet departments sales forecast.
- Prioritize required services and be prepared to provide options upon request.
- Keep customers informed on completion times, service expenses, and possible changes.
- Ensure customer has a positive dealership experience.
- Monitor the vehicle approval process for mechanical warranty completion and manage vehicle priority dispatching using the Mei Group as needed for repair.
- Partner with other functional areas and managers as needed to collaborate on questions of vehicle quality and potential kicks.
- Verify vehicle warranty coverage by examining records and papers.
- Monitor and update the service workbook to efficiently be able to update the customer.
- Maintain internal and external customer service communication by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining, and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation.
- Utilize reports, analyze information, and monitor trends to identify if repairs are needed or meet company standards.
- Perform other duties as assigned by management.
Qualifications and Education Requirements:
- High School Diploma or equivalent
- Valid driver’s license with a good driving record
- Previous Service Advisor experience a plus
- Preferred but not mandatory, automotive knowledge or training.
- Excellent communication and interpersonal skills
- Eagerness and drive to succeed.
- Stable work history with customer service experience a plus
- Confidence and persistence
- Upbeat positive attitude
- Strong work ethic
- This position also includes monthly bonuses for performance after 90 days.
Work requires ability to:
Complete provided training in all areas of the customer service and production process. Multi-task in a high energy, fast-paced work environment. Must have basic computer skills. Must have a valid Driver License and a High school diploma or general education degree (GED).
Working Conditions:
- May require walking or standing for an extended period.
- Able to work in a call center environment.
- Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions.
Job Type: Full-time
Schedule:
- Day shift
- Monday to Friday
- Weekend availability during peak periods of business
Compensation:
$16 - $17 hourly (Depending on Experience)
Ability to commute/relocate:
- Arlington, TX 76011: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Benefits:
We are proud to offer an exceptional range of perks to our employees. Our comprehensive benefits package includes Health, Life, Dental, and Vision Insurance, as well as a 401k plan. Additionally, we provide paid holidays and personal time off (PTO) to support work-life balance and personal well-being.
Perks:
At MEI, we prioritize the health and convenience of our employees. That's why we offer TeleDoc, a service that grants our staff 24/7 access to medical professionals. With TeleDoc, employees can obtain prescriptions, receive medical guidance, and consult with doctors over the phone, eliminating the need for physical doctor visits in many cases.
Furthermore, we understand the importance of maintaining an active and healthy lifestyle. That's why we provide a fully equipped onsite gym for our employees. Our corporate gym encourages physical well-being and promotes a healthy work-life balance.
About Us:
MEI Group is a privately owned group of companies based in the Dallas-Ft. Worth (DFW) region. With a dedicated workforce of over 300 talented individuals, we have been successfully operating since 1992, serving as a pillar of expertise and excellence in our industry. Throughout our extensive history, we have built a solid reputation for our unwavering commitment to quality and expertise. The MEI Group consists of a total of 10 dealerships that operate under the buy here pay here model. This means that customers have the advantage of purchasing their vehicles directly from us and obtaining financing in-house. With our integrated approach, we aim to simplify the car-buying experience and offer flexible financing solutions to meet the needs of our valued customers. MEI Finance is the provider of in-house financing for the MEI Group. With our specialized financing services, customers have the convenience of obtaining financing directly through MEI Finance when purchasing vehicles from any of our locations. By offering in-house financing, we aim to streamline the financing process and provide tailored solutions that meet the unique needs of our customers.
Join the MEI team and enjoy the benefits of working with a reputable company that values its employees' health, well-being, and work-life balance!
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