At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!
The Salesperson sells new and/or used vehicles at the dealership. Focus on gross profit, volume, and customer satisfaction standards is a must. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties/Responsibilities
- Satisfies the transportation needs of new and/or used vehicle purchasers.
- Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Suggests alternative vehicles if necessary.
- Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories etc.
- Provides thorough product information and demonstration to all prospects.
- Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer before test drive begins.
- Exhibits a high level of commitment to customer satisfaction.
- Utilizes dealership sales control and follow-up system.
- Knows and understands the federal, state and local laws which govern retail auto sales.
- Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
- Knows and understands equity and values and is able to explain depreciation to the customer.
- Ensures that the sales manager has an opportunity to meet each customer.
- Turns 100 percent of closed deals to finance and insurance manager and presents properly completed paperwork (i.e., insurance information, trade title etc.).
- Prepares sold vehicles for customer delivery (i.e., cleans vehicles, fills gas tank and ensures all features are operational) prior to customer arrival.
- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
- Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Schedules first service appointment.
- Follows up on all post-delivery items, tag/title work, “we-owes,” and special requests to be sure that all customer expectations are met.
- Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintains a prospect development and follow-up system.
- Works with the service department and body shop to ensure that vehicles are properly reconditioned on schedule.
- Attends sales meetings.
- Handles leads for trade-ins and KBB purchases.
- Helps with the used-vehicle inspection process.
- Helps with vehicle inventory and/or apps as needed.
- Helps to keep the used-vehicle department neat and clean.
- Maintains a professional business appearance.
- Writes complete sales orders and processes paperwork in accordance with established dealership policies.
- Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Must complete OEM and company training each month, earning manufacturer certifications.
- Other tasks as assigned.
Required Skills/Abilities
- Excellent verbal communication skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Proficient with Microsoft Office Suite or related software.
- Must have the ability to sit for long hours while working from a desktop computer, phone system, and various dealership specific software.
- Must have the ability to stand for long periods of time while assisting customers and walking the lot.
- Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 30 pounds.
Education And Experience
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Valid Driver's License required.
Benefits
- Medical, Dental, Vision, and AFLAC Supplemental Insurance.
- Company Paid Life Insurance, Employee Assistance Program, and college courses.
- 401(k) with Company Matching after 6 months.
- Paid Time Off and Paid Holidays.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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