Onsite Location(s): Marlborough, MA, US, 01752
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
As the Experiential Learning Program Manager, you will have the exciting responsibility of developing strategy and program launches around Experiential Learning technology, to support commercial and education activities in Professional Education, Sales Training, Exhibits and Events and R&D Training. By providing organizing key insights, developing operational plans & providing exceptional customer experiences you will make a measurable impact across diverse areas.
You will define and steer high-level goals and roadmaps, track and communicate progress, and establish functional requirements for new products and features. This role demands a strong technical background, an understanding of system architecture, and the ability to effectively collaborate across functions and organizations to drive results.
Your responsibilities will include:
- Encompasses Virtual Reality platforms & customized content development, as well as other Experiential Tech & Programs that empower BSC to deploy Mixed Reality (MR) and VR hardware, along with immersive experiences for professional use. Working closely with top-tier consultant development teams and leaders across the organization, you'll lead the charge in delivering pioneering VR and other Experiential learning solutions.
- Conduct Experiential Learning Landscape and Tech Assessments for adoption consideration at BSC.
- Author strategic plans for experiential learning, including Video Coaching, AI authoring, Digital Simulation, and 360 videos.
- Collaborate across functions (Sales training, Endo Innovation Center, Digital Marketing, Exhibits and Events, R&D, ExpertLink, MedSurg IT) to define needs and support strategic planning and execution.
- Continuously evaluate and enhance the customer journey to create exceptional experiences.
- Plan AOP/Budget for Experiential Learning and develop business cases.
- Develop and prioritize experiential learning content; collect and analyze customer feedback to identify areas for improvement.
- Collaborate with marketing teams to develop and execute promotional activities and events.
- Monitor key performance indicators to assess program performance and identify growth opportunities; prepare regular reports on operational metrics and customer satisfaction.
- Lead technical discussions as a cross-functional partner, providing thought leadership and designing strategy frameworks.
- Develop and oversee end-to-end project plans, ensuring on-time delivery; manage risks and changes effectively.
Required qualifications:
- Minimum of a bachelor's degree in educational technology or a related technical discipline, or equivalent experience is required.
- Minimum of 7 years of experience as a program manager, leading complex software, learning development programs or related combined experience.
- Minimum of 1 year experience working with administering VR.
- Experience in delivering technical programs or products from inception to delivery is necessary.
- Proficient in gathering user requirements and defining project scope.
- Proven communication skills, including translating non-technical requirements into technical discussions and vice versa, are essential.
- Experience working with technical teams to develop systems, solutions, and products is required.
Preferred qualifications:
- Product Development: Background in working with product teams to develop and deliver customer-focused products, with technical knowledge of underlying platforms and technologies.
Requisition ID: 589431
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.
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