Senior Program Manager, Agent Development

Amazon • Remote (NH, United States) • $200k - $250k / year • 3m ago

Senior Program Manager, Agent Development

Job ID: 2623111 | Amazon.com Services LLC - A57

The Learner Performance Sr Program Manager plays a key role as part of the broader Agent Development (AD) team to deliver impactful and scalable solutions that drive the right outcomes for the business. We achieve this through analysis of learner performance data and customer feedback, identification of actionable insights, closed-loop improvement planning and execution with peer AD teams and the business.

The ideal candidate for this role will be:

An innovator who is not afraid to dive deep on Learner pain points and to experiment with new solutions.
Customer Obsessed in their approach to measure and analyze issues, and develop scalable solutions.
A communicator who interacts with stakeholders across levels and geographies to gather input and feedback.
Able to build data insights to analyze and isolate issues, develop solutions, and prioritize opportunities.
Able to communicate and iterate on a comprehensive set of metrics to measure the performance of Learners and training impact.
Flexible to changing priorities, open to new ideas.

Key job responsibilities

Data Analysis, Root Cause Problem Solving, Path To Green solutioning, and Driving Actions.
Report New Hire (NH) performance in the Monthly Program Review against operational metrics and deep dive misses.
Coordinate path to green (PTG) action plans with internal and external stakeholders.
Document Learner Performance callouts and metrics for the AD Weekly Business Review (WBR).
Proactively partner with Ops to uncover top defects post-ramp, and working with Learning Experience Design (LXD) and Training Delivery (TD) on learning initiatives to drive down defects.
Analyze ramp trends for top questions and defects by NHs, working with LXD and TD on ramp education initiatives.
Proactively partner with ramp support teams to uncover top defects in ramp, working with LXD and TD on learning initiatives to drive down defects.
Initiate a closed loop mechanism with TD/LXD to inspect survey and assessment findings and actions that ties to program level performance.

About the team

The WW Selling Partner Services (SPS) vision is to enable every brand – from the small business with an idea to the large, multi-national corporation – to be able to thrive and grow into a global selling success. Our vision is not meant to encompass everything that we may do in the near-term, but it articulates a point of view on what we will prioritize and where we want to go over the long term.

The WW SPS Agent Development (AD) develops and delivers learning experiences and technology to enable Associates, Investigators and Analysts to achieve the right outcomes for our Buyers and Selling Partners.

BASIC QUALIFICATIONS

3+ years of program or project management experience.
Experience using data and metrics to determine and drive improvements.
Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

PREFERRED QUALIFICATIONS

2+ years of driving process improvements experience.
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

Posted: August 3, 2024 (Updated about 5 hours ago)

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