"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare
Join Our Compassionate Team
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
The position covers Telecare programs throughout California up to 80% of the time.
Full Time; Shift Hours and Days vary as needed
Expected starting wage range is $96,263.29 - $118,919.08. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
POSITION SUMMARY
The Floating Regional IT Support Supervisor will primarily be responsible for tracking and supporting Start-Up projects. Ensuring all resourcing and infrastructure needs of the start-ups are met before opening. This role will also be responsible for backfilling any Regional IT resource needs (supporting overlapping initiatives, coverage during LOA or long-term PDLs, etc.), should one arise in any of the regions. I anticipate up to 80% travel during high activity in the organization and mostly remote with the option to work out of a nearby program when needed.
The Regional IT Support Supervisor acts as the service delivery manager and primary point of contact for IT matters on the Regional Team. The Regional IT Support Supervisor has the overall responsibility to ensure that technology services are being delivered effectively and efficiently to the region.
KEY FUNCTIONS:
- Provides on-site break/fix support for priority IT issues.
- Provides IT support for Program Start-up/Moves/Expansion activities.
- Provides IT support for Strategic and Corporate initiatives.
- Provides organization and coordination to deliver region-specific priority IT projects.
- Provides monitoring, reporting, and supervision of IT SLAs.
THE IDEAL CANDIDATE
The ideal candidate for the Regional Support Supervisor role is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values. The ideal candidate is someone who has a strong understanding of what drives operational excellence beyond financial performance. We define operational excellence in 4 key areas:
- Clinical Quality Excellence: The care we provide to those we serve is paramount.
- Workforce Engagement: Having a workforce that is highly engaged translates into the quality of care.
- Customer Satisfaction: Our customers are important.
- Financial Security: Knowing how to successfully operate within a budget is vitally important.
COMPETENCIES FOR THE IDEAL CANDIDATE
The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them.
The ideal candidate will bring strong financial acumen to this role and the ability to hold themselves and others accountable for their work product.
REPORTING STRUCTURE
The individual serving in this role will have a solid line reporting relationship to the function and a dotted line reporting relationship to the Regional VP of Operations. They will be responsible for providing subject matter expertise, professional judgment, and functional integrity to the regional team.
ESSENTIAL QUALIFICATIONS
Required:
- Bachelor's degree in computer science, Management Information Systems (MIS), or a related technology field
- Minimum five (5) years' experience working as an IT Support Supervisor
- Experience working directly with leaders from different Departments.
- Ability to troubleshoot multifaceted problems
- Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives
- Ability to maintain a calm demeanor, be well organized, take initiative, and work independently
- Expert knowledge of Windows OS and Microsoft products
- Expert troubleshooting of OS, application, and network issues
- Ability to regularly and frequently travel within a geographically defined territory
- Valid driver's license, proof of insurance, and motor vehicle record clearance
ESSENTIAL FUNCTIONS
Clinical Quality Excellence
- Acting as a technology partner to the Vice President of Operations and broader Regional Team, provide technical leadership to mitigate clinical quality deficiencies through use of technology.
- Promote best practices for data security and privacy, in accordance with policies and protocols.
- Stay updated on and inform the team about evolving cybersecurity threats.
- Identify and mitigate potential security risks associated with technology use at our locations.
Workforce Engagement
- Demonstrate the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal external stakeholders.
- Act as a central point of contact for all IT-related inquiries and concerns within the team.
Customer Satisfaction
- Collaborate with stakeholders to adhere to technology standards and best practices relevant to the team's work.
- Develop and maintain documentation to ensure consistent and efficient technology use.
Financial Security
- Support IT budgeting, by monitoring IT OpEx spend vs. Budget for designated region/systems.
- Identify potential cost savings at the Programs through use of Technology.
SKILLS
- Supervision of Regional IT Staff
- Demonstrated experience with depth and breadth of technology tools and solutions to drive business value
- Ability to learn new computer applications and technologies quickly
PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, walk, twist, bend, squat, kneel and lift and carry items weighing 10 pounds or less.
EOE AA M/F/V/Disability
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.
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