Time Type: Full time
Posted: 11 Days Ago
End Date: October 21, 2024 (2 days left to apply)
Job Requisition ID: R156299
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Department: Pharmacy
FLSA: Exempt
General Function:
Provides prompt, efficient and friendly customer service. Fills and/or verifies prescriptions and counsels patients in accordance with all state and federal statutes and regulations. Assists with pharmacy’s inventory, including controlled substances, on an annual basis or as recommended.
Core Competencies:
- Partnerships
- Growth mindset
- Results oriented
- Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Pharmacy Department Manager, Pharmacy Supervisor.
Positions that Report to you: Pharmacy Technician, Pharmacy Clerk, Delivery Person, and Pharmacy students.
Primary Duties and Responsibilities:
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
- Smiles and greets customers in a friendly manner.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by:
- Escorting them to the products they’re looking for.
- Securing products that are out of reach.
- Loading or unloading heavy items.
- Making note of and passing along customer suggestions or requests.
- Performing other tasks to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Assists with controlled substance inventory on an annual basis or as recommended.
- Assists with inventory control and maintains inventory levels.
- Assists with coaching, counseling, and training employees.
- Fills and/or verifies prescriptions and counsels patients according to OBRA ’90 regulations.
- Visits schools, doctors’ offices, senior centers, etc. to market services.
- Ensures customers are given prompt and courteous service.
- Maintains a professional appearance.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
- Partners with other departments or staff to promote wellness and the pharmacy.
- Assists in other areas of the store as needed.
- Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities, and Worker Characteristics:
- Ability to solve problems with logical or scientific thinking.
- Ability to perform arithmetic calculations.
- Must be able to compose original correspondence and evaluate technical data.
Education and Experience:
- College degree and licensure in pharmacy.
- Must have continuing education to maintain license.
- Six months to a year of similar or related work experience.
- Medication Therapy Management (MTM) preferred.
- Ability to administer immunizations.
Physical Requirements:
- Must be able to exert up to 50 pounds of force occasionally.
- Visual requirements include vision from less than 20 inches to more than 20 feet.
- Must be able to perform various physical activities.
Working Conditions:
This position frequently involves a fast work pace in a retail store setting. Must be able to handle multiple tasks every day.
Equipment Used to Perform Job:
PC with pharmacy software and printer, cash register, pharmacy balance, telephone, fax, and copier.
Contacts:
Has daily contact with customers, general public, and pharmacy operations support staff.
Confidentiality:
Maintains the confidentiality of the customer’s private medical information according to the HIPAA act.
I understand that this pharmacy handles and prepares hazardous drugs. I acknowledge that exposure to hazardous drugs may cause acute and chronic effects.
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