Job Title:
Patient Services Coordinator (Corrections)
Department:
Corrections Services
Reports To:
Vice President, Corrections Services
FLSA Status:
Non-Exempt
Hours:
Full-Time
SUMMARY:
The primary role of the Patient Services Coordinator is to support the Matrix program administratively to ensure the smooth operation of the program day to day.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Providing excellent customer service skills
- Handling telephone calls and delivering messages
- Prepare and submit required reports in an accurate and timely manner
- Preparing Aftercare Commencements
- Ordering supplies and managing inventory
- Coordinate and scheduling meetings and interviews
- Responsible for publishing and recording minutes of meetings
- Ensuring stakeholder contact information is up to date
- Complies with all confidentiality regulations and policies
- Supports inmate referrals and Jail In Reach Coordinators
- Records management
- Request transfers of inmates to Matrix program
- All other duties as assigned
RESIDENTS, GUEST, AND INTERNAL CUSTOMER FOCUS:
The Patient Services Coordinator is sensitive to emotional, spiritual and practical needs of persons served, guests and staff members in all interactions. Provides positive feedback and comments about the quality of work and effort that has been offered by persons served and coworkers. Adjusts priorities and schedule to meet specific persons served needs. Reports and/or corrects problems related to safety, cleanliness and comfort of persons served and work areas. Universal Precautions and Infection Control techniques are followed. Understands their own role in facility safety plans and procedures related to fire, weather and other disasters.
EDUCATION AND EXPERIENCE:
- A Bachelor’s Degree in Human Services or related field preferred
- Able to work a flexible schedule
- 2 years’ experience working in the mental health or human services field
- Ability to establish cooperative working relationships with persons served, colleagues, community partners, and volunteers
- Ability to interact with people from diverse cultural and racial backgrounds
- Excellent customer service skills
- Excellent interpersonal skills, leadership skills, and ability to work independently in a fast paced environment
- Ability to manage and de-escalate crisis situations
- Working knowledge of community resources
- Good computer skills needed
- Valid Driver’s License and ability to travel
- Acceptable annual Motor Vehicle Record check
- Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle for work-related purposes
- Ability to pass a Level II Background Screening
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