Demonstrates a commitment to the mission of Swedish Hospital and adheres to all responsibilities and standards of the Swedish Medical Group.
Clinical Duties:
Greets patients providing a high level of customer service and answers telephone referrals/inquiries.
Prepares patients for the health care visit by directing and/or accompanying them to the examining room; provides exam gowns and drapes; helps to position patient for the examination and/or treatment; arranges exam room instruments, supplies, and equipment.
Verifies patient information by interviewing patient; reviews and/or records medical history; takes vital signs; confirms purpose of visit or treatment.
Travel to assigned FQHC office daily in support of assigned physicians.
Supports patient care delivery by assisting healthcare providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; administers medications on the premises; authorizes drug refills as directed; telephones prescriptions to pharmacies; draws blood; prepares patients for x-rays; takes electrocardiograms; removes sutures; changes dressings; prepares for and assists with procedures as directed.
Educates patients by providing medication and diet information and instructions, answers questions.
Completes records by recording patient examination, treatment, and test results.
Generates revenues by recording billing information of services rendered; completes insurance forms; responds to insurance and other third-party inquiries.
Answers incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
Accurately, appropriately, and efficiently schedules services, tests, procedures, and appointments for multiple departments, adhering to specific department guidelines and protocols, ensuring service excellence at all times.
Keeps supplies ready by inventorying stock; places orders with approval; verifies receipt.
Keeps equipment operating by following operating instructions; troubleshoots breakdowns; maintains supplies; performs preventive maintenance and calls for repairs as needed.
Maintains a safe, secure, and healthy work environment by following and enforcing standards and procedures; complies with legal regulations.
Maintains patient confidence and protects operations by keeping patient care information confidential.
Adheres to professional standards, policies and procedures, federal, state, and local requirements and Patient Centered Medical Home standards.
Maintains current job knowledge by participating in educational opportunities.
Takes initiative and explores opportunities for accomplishing new and different tasks or projects.
Other Functions:
Participates in maintaining an environment conducive to safety, patient comfort and privacy, as well as employee safety.
Provides cross-coverage to other offices in the Health Care Transformation program as necessary.
Observes established hospital/department/FQHC policies and procedures, safety, environmental and infection control standards.
Participates in quality improvement activities/projects.
Participates in department meetings, appropriate in-services, and educational opportunities.
Other duties as assigned by supervisor or manager.
