Patient Procedure Scheduler, Pediatrics Surgery, Full-Time, Days

The University of Chicago Medicine • Chicago, IL, United States • $200k - $250k / year • 1m ago

Job Description

Join a world-class academic healthcare system, UChicago Medicine, as a Patient Procedure Scheduler in the Pediatric Surgery Clinic at our Comer Children's Hospital.

UCMC is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. The Patient Procedure Scheduler’s main responsibility is to work collaboratively with physicians, staff, and patients to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.

Essential Job Functions

Work collaboratively with physicians and staff members to schedule surgeries in Op Time
Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
Schedule procedures/surgeries based on preapproved guidelines and protocols
Enter procedure/surgery information and update/inform physicians of schedules per protocol
Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
Communicate with patients and inform them of any schedule changes
Order and coordinate delivery of special supplies and equipment, as necessary
Enter vendor information and supply into Vendormate system
Schedule Anesthesia for surgery, as necessary and per protocol
Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
Provide pre-appointment instructions, directions, and messages per protocol
Provide reminder calls for all surgeries prior to surgery date
Respond to patient inquiries/concerns appropriately and in a timely manner
Document all messages electronically using the In Basket functionality and forward to the appropriate clinical provider
Provide service recovery with unhappy patients. Escalate patient concerns per protocol
Thank each and every caller and ask if there is any other assistance that can be provided

Required Qualifications

Knowledge of medical terminology required
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
Exceptional customer service skills including the ability to use independent thinking, sound judgment, and creativity when resolving customer issues
Communicates effectively and professionally with patients, visitors, physicians, and co-workers.
High School Diploma required
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal communication skills
Ability to use personal computers and select software applications
Successful completion of Cadence Scheduling system training and competencies

Preferred Qualifications

Experience in Epic-OP Time (Epic operating room scheduling module) and Vendor mate
Associate or Bachelor’s Degree

Position Details:

Job Type/FTE: Full Time (1.0 FTE)
Shift: Days
Work Location: Onsite
Unit/Department: Pediatric Surgery
CBA Code: Non-Union

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent, and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

#J-18808-Ljbffr