As the job implies, an Admissions Coordinator/Marketer fosters the relationship between patients and the facilities providing their care. Admissions Coordinators establish patients’ eligibility for care, communicating with families, and interacting with a wide range of staff members from case managers to families to physicians.
A. TECHNICAL:
- Establishes the patients' eligibility for admission to the facility.
- Reviews patients’ medical records.
- Explains care options to patients and their families.
- Interacts with a variety of hospital staff.
- Coordinates with the facility staff to ensure that each patient has a smooth transition from hospital/home to facility.
- Schedules & attends community events.
- Develops relationships in the community on behalf of the facility.
- Works with the company marketing team to bring awareness of the facility’s strengths and services.
- Trains new employees who serve as Clinical Liaisons.
- Builds relationships with contracted and non-contracted Managed Care companies on behalf of PHC.
- Researches expanding our managed care providers.
B. ADMINISTRATIVE:
- Meets with facility Quality Assurance team Quarterly.
- Makes facility rounds weekly to survey patients to ensure all the patients' needs are met.
- Evaluates facility Customer Service quarterly and gives in-services as needed.
- Works closely with PHC Contracts Manager to ensure highest quality of rates in the area.
- Attends facilities weekly Rehab Meetings and provides HMO with weekly updates on their patients.
C. CONSUMER SERVICE/GUEST RELATIONS:
- Presents a professional image to consumers through dress, behavior, and speech.
- Adheres to Company standards for resolving consumer concerns.
- Adheres to all consumer and resident rights.
- Ensures that residents and families are welcomed and feel comfortable.
- Must demonstrate exceptional verbal and written communication skills.
- Experience in general office procedure including typing and computer skills necessary.
- Must be customer service oriented.
- Experience working in the healthcare industry.
D. QUALIFICATIONS:
- Practical experience in a clinical setting.
- Must be able to work after hours and weekends when needed.
Licensed Vocational Nurse Credentials Preferred.
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