Clinical Liaison/Admissions Coordinator

Progressive Healthcare Centers • Loma Linda, CA, United States • $200k - $250k / year • 1w ago

As the job implies, an Admissions Coordinator/Marketer fosters the relationship between patients and the facilities providing their care. Admissions Coordinators establish patients’ eligibility for care, communicating with families, and interacting with a wide range of staff members from case managers to families to physicians.

A. TECHNICAL:

Establishes the patients' eligibility for admission to the facility.
Reviews patients’ medical records.
Explains care options to patients and their families.
Interacts with a variety of hospital staff.
Coordinates with the facility staff to ensure that each patient has a smooth transition from hospital/home to facility.
Schedules & attends community events.
Develops relationships in the community on behalf of the facility.
Works with the company marketing team to bring awareness of the facility’s strengths and services.
Trains new employees who serve as Clinical Liaisons.
Builds relationships with contracted and non-contracted Managed Care companies on behalf of PHC.
Researches expanding our managed care providers.

B. ADMINISTRATIVE:

Meets with facility Quality Assurance team Quarterly.
Makes facility rounds weekly to survey patients to ensure all the patients' needs are met.
Evaluates facility Customer Service quarterly and gives in-services as needed.
Works closely with PHC Contracts Manager to ensure highest quality of rates in the area.
Attends facilities weekly Rehab Meetings and provides HMO with weekly updates on their patients.

C. CONSUMER SERVICE/GUEST RELATIONS:

Presents a professional image to consumers through dress, behavior, and speech.
Adheres to Company standards for resolving consumer concerns.
Adheres to all consumer and resident rights.
Ensures that residents and families are welcomed and feel comfortable.
Must demonstrate exceptional verbal and written communication skills.
Experience in general office procedure including typing and computer skills necessary.
Must be customer service oriented.
Experience working in the healthcare industry.