Hospitality Service Representative

Virginia Linen Service, Inc. • Annapolis, MD, United States • $200k - $250k / year • 1w ago

Great opportunity with a growing, successful regional family-owned and professionally managed hospitality company, serving customers since 1934. We are seeking an enthusiastic person to provide exceptional service to a specific group of hospitality customers. Responsibilities include all communication, service coordination, inventory control, and the complete satisfaction of these valued customers.

Competencies:

High school diploma or equivalent
Must be comfortable communicating with all levels of management
Must display enthusiasm for the hospitality industry while maintaining a positive attitude
Must be responsive and articulate
Strong communication and organization skills
Create an environment of trust by giving and receiving honest communication
Communicate in an open, considerate manner with associates, managers, customers, and vendors
Manages personnel handling "front line" contact responsibilities of customer network
Possess up-to-date computer skills including Microsoft Word, Excel, and Outlook

We value customer-oriented, team-driven, and motivated employees that contribute to the overall growth of our business.

RESPONSIBILITIES

Be the face of our company
Act as a liaison between all assigned customers and the company to ensure clear and consistent communication
Monitor all products and services provided by the company and used by the customer to ensure complete satisfaction
Actively search for opportunities for improvement by the customer and the company regarding the implementation of all service programs
Identify sources of unnecessary expenses and find solutions to reduce
Create lasting partnerships built on trust, above expected performance, and exceeding budget expectations

QUALIFICATIONS

Must have a valid driver's license
Must have an excellent driving record
Must have the ability to lift, push, and pull up to 50 pounds

BENEFITS

Excellent group benefits package (Medical, Dental, Short-Term Disability, Vision, Life Insurance, and 401k with generous company match)
Company car and mobile phone
Paid Vacation

COMPANY DESCRIPTION

Virginia Linen Service, Inc. is a linen rental supply and commercial laundry company. Our business provides linen, textile, and hygiene services to the hospitality, first-class lodging, healthcare, and small business customers.

Our company is dedicated to resource conservation and social responsibility. Part of the quality service we offer our customers is the knowledge that we are helping them achieve their business goals while reducing their impact on the environment.

Virginia Linen Service, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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