Major Responsibilities:
- Clinical Care and Health Outcomes: Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.
- Oversees approved site research activities.
- Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
- Holds clinical staff accountable to AMG rooming standards.
- Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
- Demonstrates appropriate action and takes a lead role in emergency situations.
- Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
- Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
- Ensures AMG standing operating procedures are followed.
- Patient Satisfaction and Operations: Collaborates with the manager/director and physician leadership to maintain an environment that is patient-centered.
- Evaluates service levels and operational procedures such as wait-times, message management and appointment availability.
- Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
- Monitors data on a monthly basis, reviews with clinical staff, and jointly develops improvement plans.
- Holds self and others accountable to adherence to AMG Service Standards.
- Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction.
- Responsible for conveying a professional image in compliance with AMG clothing and grooming standards.
- Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
- Ensures adequate clinical staffing at all times.
- Associate Engagement/Human Resources: Collaborates with the practice manager on Human Resource functions related to associates.
- Conducts regular staff meetings and daily huddles with associates.
- Conducts performance reviews on time.
- Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
- Provides ongoing performance feedback to associates through coaching and mentoring.
- Seeks opportunities to further educate and develop the associates.
- Assures all associates maintain certification and all required continuing education units (CEUs).
- Growth and Funding our Future: Supports initiatives that enhance practice growth as well as retention of existing patients.
- Participates in activities which foster practice growth.
- Promotes same day access and is engaged in volume visit targets.
- Maintains an effective process for inventory control and medication supply utilization.
- Physician/Provider Engagement: Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
- Provides support to the onboarding of new physicians/providers.
- Rounds with physicians/providers daily to review staff issues.
- Engages physicians/providers in improving processes and workflow.
- Miscellaneous: Fulfills additional job-related duties based on operational needs.
- Actively participates in meetings, committees and projects.
- Keeps abreast of current clinical standards.
- Maintains licensure and completes required CEUs.
Licensure:
Education/Experience Required:
- Graduate from accredited school of nursing
- 5+ years of nursing experience
- BSN preferred
- Leadership experience preferred
- Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman's Comp Laws if applicable
Knowledge, Skills & Abilities Required:
- Good communication skills.
- Proficient with keyboard and computers.
- Good time management and organizational skills.
- Current RN Licensure in State of Illinois.
- Current CPR certification.
Physical Requirements and Working Conditions:
- Ability to work varying shifts any day of the week.
- Ability to work under stressful conditions.
- Ability to perform lifting/transfer activities relating to patient as needed.
- Work environment includes probability of exposure to adverse, hazardous materials.
- Ability to assist in the evacuation of patients in the event of fire or other disaster.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
#J-18808-Ljbffr
