University of Minnesota - Senior Director, User Support
Location: Minneapolis, Minnesota
Job ID: 364925
Job Family: Information Technology
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 9386IM
Employee Class: Acad Prof and Admin
About the Job
The University of Minnesota is committed to fostering local talent through employment opportunities. While this position utilizes a hybrid work modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border OR otherwise open to relocation. Compensation: $200,000 - $220,000 (depending on experience and qualifications).
Overview:
The Senior Director of User Support provides strategic vision and people leadership for 250+ staff and student employees in functional areas including the technology service desk, desktop support, proactive support, provisioning and access, business analysis & project management, endpoint and software services, service management, and business relationship management. This position reports to the Vice President of Information Technology/Chief Information Officer and serves as a member of OIT's Leadership Team.
Responsibilities:
- Leadership/Management:
Provide a vision and inspired leadership for the User Support directorate. Establish goals for the directorate and metrics to assess the performance of user support services. - Strategy:
Direct short- and long-term strategy development for user support services, ensuring alignment with strategic objectives. - Operations:
Oversee functional operations of User Support teams, ensuring optimal organization of people and work.
Qualifications:
Required Qualifications:
BA/BS degree plus at least 15 years of relevant experience, or a master's degree plus at least 13 years of relevant experience. Prior managerial experience in an information technology setting, including direct reports at a managerial level.
Preferred Qualifications:
Prior experience managing an information technology user support function. Experience leading enterprise technologies in a large and complex organization.
About the Department:
The Office of Information Technology (OIT) is the University's central IT unit and provides enterprise-level technologies and services that are core to central administrative business operations.
Benefits:
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues. We prioritize work-life balance, allowing you to invest in your career and life outside of work. The University offers a comprehensive benefits package including competitive wages, paid holidays, and generous time off.
How To Apply:
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.
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