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Triage RN- Call Center

Clarkehosp • Osceola, IA, United States • $200k - $250k / year • 1m ago

Responsibilities:

Monitors and responds to triage calls in person and/or on the nurse phone line.
Works closely with call center registration team and clinic team to deliver exceptional patient experience.
Talks directly to patients on the telephone and directs them to emergency rooms (ERs), walk-in clinic, home care advice, or schedules patients with their physician during office hours.
Determines urgency of seeing the patient based on brief assessment and familiarity with a patient’s condition and history.
Sends patients with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately.
Arranges appointments for patients who do not need to go to ER but need to see a physician. Consults with physician as needed.
Telephone triage by providing and documenting advice for home care of illness/conditions; conducting follow-up phone calls regarding patient’s health and progress as necessary.
Provides patient education regarding disease processes, therapies, and healthful behaviors.
Assists provider and other clinical staff with obtaining basic vital information, preparing patients for examination, treatment, and minor surgical procedures.
May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.
Administers vaccines and ordered medications by oral, IM, SQ, or ID routes.
Responsible for tracking system for follow-up appointments related to office visits, laboratory tests, and procedures to regularly follow patients monitoring disease status.
Schedules referrals for patients with specialists or outpatient as requested by the provider. Completes appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding.
Provides appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes.
Demonstrates competence in the clinical skills necessary to carry out assigned job duties.
Thoroughly understands testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure.
Provides education to patients and families using the teach-back method per protocols and guidelines.
Serves as a clinical resource and professional role model for other nursing staff.
Prioritizes work tasks and services, completing tasks in a timely manner.
Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.
Performs other duties as requested by Rural Health Clinic Manager to facilitate the smooth and effective operations of the office.
Maintains compliance with CLIA, OSHA, Safety, and Risk Management guidelines.
Maintains compliance and behaves in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA, and personnel workplace rules.
Balances team and individual responsibilities; is open and objective to others’ views; gives and welcomes feedback; contributes to positive team goals; and puts the success of the team above own interests.