Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests and HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.
Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to over 50 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision, and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.
Position Summary
The Associate Chief of Clinical Services will lead, support, and manage all site Clinic Medical Directors (CMD) in the administration of clinical practice for providers across all primary care service lines at their given site, in close collaboration with operational and nursing leadership at the site and region. The Associate Chief will also be the responsible clinical leader at clinics without a CMD.
Essential Duties & Functions
- Provide direct supervision to all Clinic Medical Directors.
- Support, mentor, and coach clinical medical leaders.
- Act as clinical leader at the site and direct supervisor of providers at the site in primary care (Pediatrics, Adult Family Practice & Specialty, and OBGYN) at clinics without a CMD.
- In collaboration with the CMD, Regional Sr Director of Operations, and Operational Site Directors, manage and oversee:
- Schedule optimization
- Provider behavior and professionalism
- Clinical workflow implementation and optimization
- Support communication between CMDs and service line medical director regarding provider behavior concerns.
- Ensure CMDs educate providers in the clinic on new initiatives and projects and monitor and support providers on implementation.
- Promote and monitor specific productivity metrics standards for each provider.
- In collaboration with CMD, monitor empanelment metrics, as assigned, for providers at the site.
- In collaboration with the medical directors, assist with recruitment and interviews of providers for the site.
- Review data on wait times for new patients, no show rates, etc. to make decisions on how your discipline should grow/expand and where. Senior clinical leadership will provide support to ensure accurate and timely data is provided.
- Serve as link between EHRS/IT team at the local level and with our vendors to ensure that discipline related content is up to date and relevant and that providers use of the system is optimized.
- Partner and strategize with site operations leaders to implement improvement strategies in discipline specific processes such as scheduling, phone triage, and clinic workflows.
- Partner with Lab director for the site and ensure clinicians are compliant with assigned training.
- At clinics with a CMD, serve as the MD for Standing Delegated Orders.
- Maintain a clinical FTE of 1 day per week and 4 days of administration day. Subject to change based on organizational needs.
- As a provider, Associate Chief will still participate in the Provider Incentive Program, with a modification to include metrics of success.
- Ensure weekly monitoring for all clinicians’ appointment schedules and days worked dashboard to ensure clinicians are on target to meet productivity and quality goals.
- Collaborate with Regional Operational Sr. Director to ensure clinics are on track to meet budget.
- Support CMDs with managing clinician PTO requests to ensure all service lines/sites are appropriately staffed.
- Perform other duties as assigned.
Required Education, Certifications, Licenses, & Training
(minimum requirements)
- Graduate from an accredited medical school as M.D., D.O.
- Primary Care Specialty (Pediatrics, OB/Gyn, Adult Medicine, Family Practice)
- Credentialed and privileged according to Legacy’s standards and practices
- Ability to meet Legacy Community Health’s EPIC proficiency requirements
Required Years of Experience
(minimum requirements)
- Three (3) years of post-residency clinical practice as a Physician
- Five (5) years of leadership/management experience
Desirable Education and/or Experience
- Experience in supporting clinical programs across departments and initiating and developing programs.
- Experience in FQHC environment.
Required Knowledge, Skills, and/or Abilities
(minimum requirements)
- Experience leading other physicians
- Able to establish relationships with different groups of internal/external stakeholders to obtain input and buy-in
- Strong problem-solving skills and business acumen.
- Highly organized and proficient in short-term and long-term strategy.
- Excellent verbal, written, and interpersonal skills and communication skills.
- Evidence of continued growth and learning
Desirable Knowledge, Skills, and/or Abilities
- Practice Management
- Coaching
Benefits
- As part of values that Healthcare is a Right and not a Privilege, we offer a suite of benefits:
- Medical / Vision / Dental (Costs of benefits are based on your yearly salary)
- Legacy is a proud participant in the Texas Loan Repayment Program
- Medical visit copays are waived when seeing a Legacy provider.
- 9 Holiday + 1 Floating Holiday
- 403b Retirement Plan
- Bright Horizons Back-up Care
- Paid Time Off (PTO)
- PTO Exchange benefit: Convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.
- With PTO Exchange, you can convert a portion of your unused PTO into:
- 403(b) Retirement contributions
- Student loan payments / Tuition for the employee
- Leave Sharing donations to fellow employees
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