Location: Shanghai, SH, CN
Company: Goodyear
Location: CN - Shanghai
Goodyear Talent Acquisition Representative: Amelia Li
Sponsorship Available: No
Relocation Assistance Available: No
Principal Duties and Responsibilities:
Improvement of Platform/Applications – External and Internal:
- You need to support the manager to research/analyze competitors, customers, other industries, and our back-end data to generate ideas on platforms/applications (B2B, SFE, etc.) to optimize customer experience (e.g., customer purchasing, customer searching, sales team visit, etc.) in alignment with the business strategy.
- You are responsible for running project management and executing sales operation optimization projects to drive on-time delivery and desired results.
- You need to provide data analysis reports on customer behavior and customer experience to optimize product launch methods, promotional methods, web page displays, etc.
- You act as the tier 1 support on designated platforms to internal customers to help users utilize the Apps smoothly and troubleshoot where required.
Operation Excellence of Platform/Application:
- You are responsible for providing data/analytical input to line manager on operation excellence metrics based on the functions and operational processes on platforms/applications to ensure operational excellence.
- You are requested to execute desired changes in current processes and operations as aligned with key stakeholders.
- You need to ensure implementation of operational standards in alignment with affected services.
Routine Operation on Platform/Application:
- You contribute to daily platforms/applications operation including data updates, process controls, and results feedback.
- You are requested to explain the logic and details of new functions to guide customers to better understand and use platforms/applications.
Required Experience and Skills:
- You have a Bachelor's degree and 3-5 years+ experience related to the operation of digital platforms and project management.
- You possess good logical thinking and effective cross-functional communication skills.
- You are a responsible and proactive person.
- You have related experience in directly operating customer purchasing platforms/applications or sales force management applications is preferred.
- Experience in the automobile aftermarket related industries is a plus.
- You have effective cross-functional communication skills; fluency in English is a plus.
- You are proficient in PPT; skills in Tableau would be a plus.
- PMP certification is preferred.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.
Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.
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