A Brief Job Description:
You are the right fit for the job if you can:
- Confer with patients by telephone or email in a timely manner to provide information about company services, make and change appointment times, update information of patient accounts, and provide other related services.
- Ensure that appropriate changes are made on patients’ digital record by utilizing a computer workstation.
- Keep patient and company records secure and confidential.
- Receive calls from patients and complete all necessary forms, prepare change of record utilizing a phone and computer.
- Escalate unresolved patient grievances and escalate to management as appropriate.
- Contact customers to respond to inquiries or notify them of changes.
- Use patient and provider data to place and refill prescriptions utilizing a telephone and computer.
- Perform other duties in line with the role as instructed by direct supervisor.
- Present oneself in a professional manner when speaking to customers, coworkers, and members of the leadership staff.
- Have reliable transportation and be able to conform to the shift schedule provided.
Skills and Requirements:
- High school diploma or GED.
- Must be able to type at least 35 WPM.
- Must be available MON-FRI for an 8-hour shift during 8:00am – 5:00pm hours. This position is classified as essential.
- Must have a minimum of 1 year of Medical Receptionist experience or direct customer service experience utilizing digital communication.
- Must be organized, reliable, professional and be able to maintain confidentiality.
- Must be able to clearly communicate through speaking, reading and writing in English.
- Must have basic computer skills: (Windows, Word, Excel, Outlook).
Benefits:
- Health Insurance
- PTO
- Holidays
- Promotion track and skill training.
- 401 K Contribution TBD
Please explore our website at www.penfieldpsych.com to see if we are a right fit for you.
Contact Information:
Jennifer Michael, LCSW, CASAC
VP of Clinical Operations and Practice Leadership
Email: jmichael@penfieldpsych.com
Alexa Chatmon, Lead Patient Service Coordinator
Email: achatmon@penfieldpsych.com
Organization: Penfield Psychiatry
Posting Start: 2024-10-16
Location: Penfield
Job Title: Patient Service Coordinator
Posting End: 2025-10-15
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