Profile
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
The Senior Clinical Operations Performance Analyst will develop, coordinate, manage and implement workforce analysis initiatives, activities, reporting and solutions to provide input to management, planning, strategy and practice improvement of human resource management and organization development. The analyst documents relevant impacts to service-level standards and overall performance, and facilitates action steps to ensure metrics are met on a daily and interval basis. This position collaborates with various departments within Clinical Operations (Clinical Quality, Utilization, Referral, Case and Disease Management), and other TriWest points of contact to develop reporting and processes; identify areas for improvements; implement new performance opportunities and support contract modification requirements related to work performance and quality.
Education & Experience
Required:
- Associate’s degree or equivalent background
- U.S. Citizenship
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- Minimum of two years of workforce performance management experience
- Proficient in Microsoft Applications and reporting software (e.g. Tableau or PowerBI)
- Proficient in process documentation and report development related to work performance
- Demonstrated relationship skills, verbal and written communication and ability to identify root cause / solutions
- Experience serving as a resource to team members on escalated issues and/or complex matters
Preferred:
- Previous workforce performance management experience in a health care field
Key Responsibilities
- Develops and implements work performance monitoring reports and analysis tools for use by Clinical Operations leaders to assess and measure staff productivity and contract required metrics
- Develops and implements audit tools to support Clinical Operations departments which can be utilized to support annual evaluations
- Collaborates with Clinical Operations leaders and Data Management team to develop and implement Clinical Operation department standards and performance for timeliness, accuracy and overall contract metrics
- Develops and implements monitoring processes and reporting to combine telephony and medical management system performance dashboards
- Translate high-level business objectives into consistent, accurate, efficient and effective reporting solutions
- Drive process improvement for client businesses to enhance visibility and accessibility to relevant information
- Leverage an array of technical applications and determine which is most appropriate for any given solution
- Provides training to Performance Analyst Support team on use of monitoring and audit reports and tools
- Performing other duties as assigned.
- Regular and reliable attendance is required.
Competencies
- Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate
- Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications
- Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required
- Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources
- Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions
- Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment
- Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented
- Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues
- Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment
- Technical Skills: Proficient with Microsoft Applications; Comprehensive knowledge of workforce management software, principles and application of quality metrics; Proficient applying appropriate data analysis processes; Expert report development software skills
Working Conditions
- Ability to cover any work shift
- Ability to work overtime, if needed
- Onsite: Works within a standard office environment
- Remote: Private and secure work space and work station with high speed internet is required.
- Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone
Company Overview
Taking Care of Our Nation’s Heroes. It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve! Our job is to make sure that America’s heroes get connected to health care in the community. At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
DoD Statement
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Generous paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $71,000- $91,000 depending on experience*
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
