At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Job Summary:
As a Senior Associate on the Onboarding and Employer Services team, you’ll be providing world-class customer service to our accountholders through performance and oversight of complex operations functions encompassing business partner maintenance. This is an individual contributor role that must serve as a mentor and help to onboard new colleagues.
Job Responsibilities:
- Complete system setup of new and renewing employer groups along with other data entry tasks associated with employer onboarding.
- Accurately and efficiently complete maintenance on existing employer groups within operating system, along with other data entry tasks associated with employer maintenance.
- Review, update and/or create new operational procedures as needed.
- Conduct new hire onboarding, training, mentoring.
- Participate in researching and resolving critical incidents.
- Perform business partner outreach through the appropriate channels to resolve issues.
- Communicate, carry out and reinforce changes in operational policies and procedures.
- Meet or exceed quality, efficiency, and productivity expectations.
- Identify and escalate issues as they occur and work with leadership to drive recovery efforts.
Qualifications, Education, & Skills:
- 3+ years of experience in data entry and analysis, in a financial or healthcare setting preferred.
- Experience with business partner/group maintenance desired.
- High School Diploma required.
- Excellent interpersonal, negotiation, and relationship-building skills.
- Exceptional verbal and written communication skills.
- Strong problem-solving skills.
- Self-starter with a strong sense of ownership.
- "No task is too small" attitude, with a passion for service excellence and an eagerness to learn.
The estimated salary range for this position is $23.00USD to $24.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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