Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned.
Responsibilities
- Maintain appointment schedule template (alterations, deletions, additions).
- Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost-effective and efficient.
- Answer telephone calls to the office, assist callers in a pleasant manner, take accurate and complete messages, and refer callers to appropriate personnel when necessary.
- When necessary, execute all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
- Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
- Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
- Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
- Collaborate in the development of and contribute to individual team and department quality improvement and evaluation activities.
- Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
- Perform all other related/additional tasks as requested by physicians and/or management.
- May assist and/or perform chaperone duties for patient medical procedures as needed.
Qualifications
EDUCATION
High School degree or equivalent required.
EXPERIENCE
1 year of administrative healthcare experience or 2 years of administrative office experience required.
SPECIAL SKILLS
Excellent organizational, communication, customer service, and teamwork skills required. Ability to multi-task is essential. EMR experience preferred and working knowledge of Microsoft office applications required. Core philosophy or values consistent with a patient-centered approach to care. Demonstrates professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.
YNHHS Requisition ID: 126730
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