Clinical Surgery Coordinator, CSC Eye Clinic
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging.
SUMMARY:
We are currently seeking a Clinical Surgery Coordinator to join our CSC Eye Clinic team. This full-time role will primarily work on-site (SHIFT: Days).
Purpose of this position: Responsible for organizing and communicating all aspects of a patients' surgical procedure.
RESPONSIBILITIES:
- Coordinates surgical procedures for patients with appropriate provider, time, and location.
- Coordinates and schedules pre and post-op appointments for patients per procedural guidelines.
- Ensures and coordinates necessary tests and imaging are completed and obtained both pre-procedure and post-procedure.
- Confirms with vendors that all necessary equipment for procedures is available and onsite.
- Documents and ensures the clinical notes and surgical instructions are entered into Epic.
- Verifies accurate insurance information and partners with the prior-authorization team to determine if prior-authorization requirements.
- Communicates prior-authorization process, requirements, and timeline to patients if applicable.
- Gathers medical records, CPT Codes, Imaging, and supporting documents required for the prior-authorization process.
- Obtains and scans surgical consent forms.
- Has an extensive knowledge of procedural guidelines for the surgical practice supported.
- Frequent communication with surgeons and OR scheduling team to effectively coordinate patient care.
- Provides accurate, detailed, and timely information to patients regarding test preparations, surgery date, arrival time, and any other directional information needed.
- Responds to patient questions appropriately and timely.
- Ensures patients have proper medical clearance and pre-surgical testing as needed.
- Completes pre-procedure phone calls and confirms appointment times with patients.
- Performs all aspects of patient care in an environment that promotes patient safety.
- Assists other members of the department as needed.
- Collects pre-payments for surgical procedures if applicable.
- Discharge care coordination if needed.
- Other administrative and clerical duties as assigned.
QUALIFICATIONS:
Minimum Qualifications:
- High school diploma or equivalent.
- Three (3) years of clerical experience in a clinical or surgical practice.
-OR-
- An approved equivalent combination of education and experience.
Knowledge/ Skills/ Abilities:
- Strong computer skills. Familiar with Excel, Word.
- Strong organizational and customer service skills.
- Must be highly skilled in verbal communication, problem solving, prioritization, and organization.
- Knowledge of HIPAA/Confidentiality.
- Basic health insurance knowledge.
- Basic knowledge of CPT/DX codes.
- Medical Terminology.
You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.
Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.
Department: CSC Eye Clinic
Primary Location: MN-Minneapolis-Downtown Campus
Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)
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