LogiNext is looking for a dynamic and competent account management professional to cater to the success of its key client accounts. You will be a key liaison between clients, business development, and technology teams. You will be responsible for upselling and cross-selling the LogiNext product suite to bring value to your clients' operations. You will have the potential for remarkable growth and leadership opportunities as LogiNext scales and expands into new markets.
You possess excellent people skills and maintain overall responsibility for the successful implementation of LogiNext SaaS products. You have experience deploying large-scale technology products for enterprise-grade organizations. The work at LogiNext is very fast-paced, agile, and hence, you must be able to multi-task to deal smoothly with competing and conflicting levels of priority.
Responsibilities
- Play an integral role in new business pitches and hold responsibility for the effective onboarding of new clients.
- Operate as the lead point of contact for any and all matters specific to your customers.
- Develop a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors.
- Mine the existing accounts for new business possibilities and utilize available resources to drive account retention and growth.
- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW.
- Work cross-functionally with business development, marketing, technology, and finance teams to ensure the timely and successful delivery of the solutions according to customer needs and objectives.
- Analyze latest marketing trends using CRM and analytics tools, track competitors' activities, and provide valuable inputs for fine-tuning marketing strategies.
Requirements
- Bachelor's degree or higher in technology or related field from a top-tier engineering school.
- 10+ years of experience in enterprise account management or business development in a SaaS company.
- Ability to provide client service to a large number of client accounts with passion, strong initiatives, and a positive attitude.
- Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs, and cross-functional project management.
- Excellent written and verbal communication skills and the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.
- Consultative sales background or experience as a solutions engineer is a plus.
- Confident and dynamic working persona, which can bring fun to the team and a sense of humor, is a plus.
- Strong organizational skills, judgment, decision-making skills, and the ability to work under continual deadline pressure.
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