POSITION: Senior Portfolio Manager (Full Time, Exempt)
COMPENSATION: Pursuant to state regulations, the salary range is $140,000-$150,000 plus bonus potential. Eligible to participate in the company benefits plan, which includes health, vision, dental, and pet insurance, a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.
SUMMARY
In addition to the responsibilities listed in the Portfolio Manager job description, the Senior position will be accountable for serving as a mentor, advisor, subject-matter expert, and coach to Portfolio Managers within the company while also working with the Director and Sr. VP of Student Housing on company-wide initiatives. The Senior Portfolio Manager position carries heightened accountability and added responsibility as compared to the Portfolio Manager, primarily based on tenure, relevant experience, and prior accomplishments of the incumbent.
RESPONSIBILITIES (Including but not limited to the Portfolio Manager role and the additional responsibilities listed below):
- Participate in new business presentations and assist the Business Development Team with deliverables including budgets, market studies, and rent setting exercises.
- Participate in the onboarding of new Portfolio Managers, including leading the preparation and execution of the Week 1 Agenda and continued mentoring of new PMs during their first 90 days of employment.
- Conduct one training call a month on various topics as directed by the Director of Operations and Training Department.
- Serve as a liaison between Portfolio Cells and the Director of Operations to consolidate feedback and insight into company initiatives, operational process policies, and standard operating procedures.
- Contribute to the growth and continued improvement of the Portfolio Manager job description, summarized below:
- Acts as the key point of contact between Cardinal HQ, the on-site teams, and any third-party client or affiliated party.
- Prepares and interprets reports necessary for auditing community performance.
- Provides direct support to the Community Managers to ensure that all policies and procedures are followed according to best practice.
- Monitors team member performance and acts as an advisor for team member development and corrective action when necessary, including oversight of bi-annual performance reviews.
- Contributes to capital improvement projects as needed.
- Participates in Cardinal U training as required and monitors Team Member participation in Cardinal U.
- Maintains all operational community information: vendor contacts, employee rosters, budgets, marketing strategy, etc. on a weekly and monthly basis.
- Faithfully executes the roles and responsibilities, to the best of his or her ability, of Manager, as outlined by the individual Property Management Agreements in place between Cardinal Group Management and the ownership entities controlling all communities assigned to the Portfolio Manager.
- Prepares for and participates in monthly, quarterly, or annual review meetings with the client.
- Coordinates portfolio-wide adherence to client-required portfolio reporting processes, templates, and schedules, including the annual planning and budget preparation process, weekly and monthly reporting, and monthly financial reporting in partnership with the accounting team.
- Collaborates with other Cardinal Group team members assigned to the client’s portfolio to generate portfolio-wide strategic operational, financial, or investment recommendations for client consideration.
- Serves as a liaison between Cardinal Group Management and other Cardinal Group Companies where those companies share clients, working to improve the level of collaboration and quality of execution for all shared projects, initiatives, or business opportunities.
- Hosts regular internal team meetings among the client operations teams to ensure the delivery of consistent and high-quality service to the asset managers and communities under management.
- Regularly works to increase the level of engagement, team member satisfaction, and experience of all HQ and on-site team members in the client portfolio, with a focus on team member recognition and development.
QUALIFICATIONS
- 7-10 years of relevant industry experience.
- Successful leadership and motivation of direct reports in previous roles and in senior functions.
- Excellent time management and organizational skills as well as a professional attitude.
- Ability to meet strict deadlines and prioritize.
- Must have excellent analytical skills, attention to detail, and a strong work ethic.
- Ability to problem solve and think outside of the box.
- Willing to travel a minimum of 8-12 weeks per year.
- Professional written and verbal communication as well as great interpersonal skills required.
- Customer service focused (i.e., generating accurate and timely results and effectively communicating to team members, co-workers, and management).
- Bachelor’s degree preferred.
- Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents primarily work in an office environment but also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The Team Member is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind, and sleet.
The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel is required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their Team Leader.
