Associate VP Business Transformation and Clinical Innovation
Location: Dover, DE, United States
Employment Type: Full-Time
Posted on: Oct 21, 2021
Profile
The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems to evolve delivery and operations to support an integrated approach to health.
The AVP, Business Transformation and Clinical Innovation is a true business influencer and not an order taker, and requires an in-depth understanding of how organization capabilities interrelate across the Military segment. This role must champion change and continuous improvement while maintaining strong relationships with aligned business partners and key stakeholders.
Responsibilities:
- Leads, organizes, directs, manages, and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments that will deliver efficiencies and benefits to internal and external customers.
- Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations.
- Represents the business point of view on relevant decisions related to technology needed to support operational changes in line with overall transformation objectives.
- Drives the development of the implementation framework and playbook for customer experience and provider transformation.
- Identifies cross-functional complexities and resolves risks and issues.
- Assesses end-to-end process performance for customer and provider journeys and proposes process improvement opportunities.
- Builds and maintains strong internal working relationships across the Enterprise.
- Creates governance protocols to document and monitor business processes.
- Facilitates and provides improvement recommendations to operating units via innovative experiments and targeted workshops.
- Processes and synthesizes transformation program outputs into executive-level presentations and business recommendations.
- Develops and mentors talent across the segment; fosters a diverse and inclusive work environment.
Areas Of Skill And Expertise Will Include:
- Growth mindset and proven ability to lead agile/cross-functional teams.
- Focus on using technology to create organizational efficiencies.
- Experience with clinical and business innovation.
- Strong negotiator, communicator, and presenter.
- Experience leading and managing Product Managers, Program Managers, and Business Analysts.
- Ability to set and measure OKRs and other key metrics.
- A great coach and mentor who can effectively develop future leaders.
Required Qualifications:
- Bachelor's degree in related field.
- 5 years of leadership experience.
- Understanding of agile concepts and/or Senior Agile Leadership skills.
- Excellent communication skills.
- Demonstrated strategic capabilities with strengths in critical thinking and innovative problem-solving skills.
Preferred Qualifications:
- 5-7 years total experience including 3-4 years in management consulting or transformation.
- Medical health insurance industry knowledge.
- MBA or Masters degree.
Additional Information:
25-30% travel required. Full COVID vaccination required for this job as we are a healthcare company committed to health and safety for our members and communities.
Scheduled Weekly Hours: 40
Company info:
Humana Inc.
Website: http://www.humana.com
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