Overview
About Express, Inc.
Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. Express, Inc. is traded on the NYSE under the symbol EXPR.
Store Name
Brea Mall
Responsibilities
Express is seeking a Retail Sales Leader to join our team.
The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.
Key Responsibilities
- Assist in developing and motivating associates to maximize sales potential.
- Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
- Partner with Store Management to provide feedback on associate performance.
- Assist in training associates on store operations, product, policy, and procedures.
- Execute action plans that optimize results.
- Execute all aspects of daily store operations.
- Ensure appropriate associate coverage to create a great customer experience.
- Oversee and authorize the checkout experience.
- Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
- Monitor and analyze the customer service provided by team members.
- Build an effective schedule with the right associate in the right place at the right time.
- Promote and support an environment focused on delivering great in-store customer experiences.
- Effectively resolve customer service issues to a positive outcome.
- Lead and model our customer experience model.
- Display expert knowledge of product, company policies, promotions, loyalty programs.
- Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
- Other essential functions may occur as directed by your supervisor.
Required Experience & Qualifications
- Education: High School or Equivalent.
- Years of Experience: 1.
- Proficient in the use of technology (iPad, registers).
- Meets defined availability criteria, including nights, weekends and non-business hours.
- Meets physical requirements.
Critical Skills & Attributes
- Previous retail experience preferred.
- Ability to effectively communicate with customers, peers and supervisors.
- Demonstrated sales accountability.
- Demonstrated collaborative skills and ability to work well with a team.
- Ability to multitask and handle multiple customers and/or processes at once.
Benefits and Compensation
PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage.
- 401(k) and Roth 401(k) with Company match.
- Merchandise discount.
- Paid Time Off.
- Parental leave for new moms and dads.
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
Closing
An equal opportunity employer, Express, Inc. does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities.
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