As anAnalytics Engagement Manager, you will be quick to understand the client’s business needs and identify data-driven solutions. Your primary objective is to ensure that customers in your assigned book of business are successful in the adoption, utilization, and retention of Definitive Healthcare’s Atlas All-Payer Claims asset to achieve their business goals. The ideal candidate will have deep customer relationship experience, possess solid technical and business intelligence skills, and demonstrate expertise in all things claims data.
Responsibilities
- Requirements Gathering: Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services.
- SOW Development: Translate project requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.
- Collaboration: Partner with internal knowledge centers to evangelize Definitive Healthcare solutions within customer systems and drive adoption of our products and services.
- Thought Leadership: Provides thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.
- Escalations: Coordinate appropriate parties for escalation of client issues.
- Customer Satisfaction Tracking: Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.
- Upsell Opportunities: Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.
- Retention: Partner with Customer Success and Account Management to drive retention of Definitive Healthcare’s products and services.
- Conflict Resolution: Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.
- Market Insights: Keep clients informed about industry trends, best practices, and relevant product updates to position the organization as a trusted advisor.
- Data Qualification: Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.
- Project Management: Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.
Requirements
- 6+ years of demonstrated experience in technical RWD/RWE Analytics roles.
- 2+ years in a client-facing role as a CSM, Account Executive, Consultant, or Solutions Engineer capacity.
- Expertise working with SQL (SQL Server and/or Databricks preferred).
- Expertise working with medical coding terminology (DRG, ICD, HCPCS/CPT, NDC).
- Strong understanding of the data needs required to bring a new drug, therapy, or medical device to market.
- Experience working with data visualization and explaining the “so what?” to clients.
- High level of organizational skills and the ability to juggle multiple tasks with minimal supervision.
- Ability to present technical topics to a business audience, both virtually and in-person.
- Strong ability to work cross functionally to get things done.
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