General Description:
Provide technical expertise and support in the implementation, support, and maintenance of hardware and software to support Web Collaboration services, Windows Server, SQL Server solutions, and the Windows suite of applications. Responsibilities include:
- Web Collaboration software installation, configuration, upgrade, support, maintenance, and troubleshooting (e.g., Adobe Connect, Cisco WebEx, MS Lync, MS Windows 2008, MS SQL, and Federated login).
- Web Collaboration hardware installation, configuration, upgrade, support, maintenance, and troubleshooting (e.g., Blade servers, F5, firewall).
- Provide primary and backup administration of customer multimedia and web collaboration systems, including system backup and restore, monitoring and performing maintenance, license management, and coordinating resolution with vendors and service providers.
- Architect, develop enhancements, design, and perform system and sustained engineering activities that contribute to the successful delivery of interactive Web Collaboration services, including emerging technologies and trends.
- Translate requirements into system design documents, operational procedures, and user guides.
- Act as an expert liaison with other components of customer’s equipment to provide information sharing and training for diverse computer users.
- Problem determination, including interfacing with customer Information Technology specialists to isolate causes of problems.
- Tier 3 problem resolution and break/fix situations, including dealing with software and hardware vendor technical support.
- Develop enhancements to web collaboration applications.
- Perform demonstrations and conduct instructor-led training sessions.
QUALIFICATIONS FOR THE JOB:
- Education: Bachelor’s Degree and 5 to 7 years’ experience or High School Diploma with 10+ years of experience. Excellent written and oral communication skills are required.
Job Type: Full-time
Pay: $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Commute:
- Bethesda, MD 20817 (Required)
Work Location: Hybrid remote in Bethesda, MD 20817
#J-18808-Ljbffr
