The Risk Manager ("Manager") contributes to the day-to-day operations of the Keck Medical System's Integrated Risk Management Program. This includes participating in proactive, system-wide risk identification, investigation, mitigation, and risk reduction activities. This role is critical to the commitment of the Integrated Risk Management Department ("Risk Management Department") to deliver collaborative, data-driven risk management and risk mitigation services to the Keck Medical System. The Manager serves as a subject matter expert providing risk management consultation and support to providers and staff in the healthcare setting.
Essential Duties:
- Planning and Organization: Assists the Director of Risk Management in the daily operations of the Risk Management Program. Assists the Risk Management Department with system-wide projects, i.e., Culture of Safety, Risk/Patient Safety, Team STEPPS ensuring programs support unique needs of the designated assigned area.
- Communication: Builds and maintains trust relationships with both internal and external customers to enhance communication regarding risk and safety. Collects and communicates significant information and data to appropriate members of the healthcare team. Facilitates various risk-related meetings, i.e., critical debriefing, investigations and other meetings with internal and external key stakeholders. Collaborates with units throughout the healthcare setting to identify and assess unusual incidents, unexpected outcomes, and potential risks, translating learnings into the development of loss prevention strategies.
- Consultation: Acts as a liaison to administration, management, and healthcare staff to provide guidance on issues such as consent, patient-family concerns, documentation, disclosure, family conferences, and policy and procedure development. Serves as a resource and consultant for risk management activities on an ongoing basis and per request.
- Education: Assists in efforts to increase understanding in the healthcare setting of patient safety and risk management principles through dedicated educational programs for staff.
- Patient Safety Events Review, Investigation & Follow-up: Performs comprehensive system analysis of patient safety events utilizing just culture principles and standard processes. Completes required reporting and documentation in accordance with legal, regulatory, accreditation standards and requirements. Investigates, evaluates, and analyzes events that threaten or potentially threaten patient safety through the following: review of medical records, identification and interview of staff, collection of data and/or creating timelines, review of related literature, and review of event reporting. Demonstrates knowledge and competency of maintaining event reporting system and review, investigation, and evaluation of harm events per defined process and policy. Focuses on high reliability concepts when developing improvement initiatives and corrective actions.
- Special Projects/Initiatives: Facilitates and/or participates with various task forces, cabinets, and ad-hoc committees both at the system and entity level to implement identified patient safety and clinical risk initiatives as needed with ongoing monitoring and involvement to assure continued progress. Coordinates the selection, presentation, and follow-up of cases to assigned committees.
- Leadership: Supports the organization and leadership. Acts as a role model to others.
- Risk Management: Participates in implementing, monitoring, and documenting an integrated, comprehensive, and proactive risk management program for the Risk Management Program at Keck Medical System. This includes identifying and tracking risk through trend analysis of incidents, leading investigations of adverse events, conducting risk assessments, creating risk registers, prioritizing risk, developing risk mitigation plans, developing corrective action plans and risk reduction strategies, and assisting with formulation and implementation strategies for best practices and risk reduction strategies. Facilitates the development of written procedures and guidelines, as needed, to direct the provision of risk management services effectively across the healthcare setting. Maintains current and accurate knowledge of regulations, laws and standards pertaining to the healthcare setting at Keck Health System, including, but not limited to, FDA, TJC, AAAHC, NCAA, CDPH and CMS Medicare Conditions of Participation. Knowledge of and abides by the American Society for Healthcare Risk Management (ASHRM) Healthcare Risk Management Code of Professional Conduct. Reports to external agencies, as applicable.
- Data Management: Works within the incident reporting system to collect information related to incidents. Collects and trends patient safety and clinical risk data to guide initiatives and improvement efforts. Demonstrates advanced data management, communication, analytical and decision-making skills on a consistent basis to effectively work with project teams to understand and respond to meaningful data, generating change at both the entity and system level through the entire project life cycle. Manages, tracks, trends, and analyzes the frequency and causation of general categories and types of incidents and accidents. Assists with managing and analyzing risk management data including management of online incident report system and tracking incidents to closure. Audits medical records and monitors performance measures for risk management sentinel events, report events and trends. Assists with FMEA, gap analysis, and incident trend analysis.
- Information Technology: Administers all aspects of electronic risk management reporting system; planning, implementation, controlling and oversight.
- Performs other duties as assigned.
Required Qualifications:
- Bachelor's degree in Nursing, Healthcare Administration, Business management, or related field. If degree is currently in-process, must be completed within two years of hire date.
- 3-5 years experience in risk management, utilizing risk management, liability, loss control principles and/or relevant experience in healthcare. *One year risk management internship completed at Keck Medicine of USC may be substituted for one year required work experience.
- Coordinating systems to identify, evaluate, monitor, and reduce/eliminate risk exposures.
- Working to identify risk, quantify and prioritize risk, capture, and learn from near misses and good catches, along with being proactive and creating value to the organization.
- Managing occurrence reporting, data collection, analysis, tracking, and trending.
- Consulting and educating management, staff, patients, and guests on risk exposures, prevention, and reduction strategies.
- Excellent analytical, problem-solving, planning and evaluation skills.
- Able to develop, compile and analyze statistical reports.
- Must be highly skilled at working with various departments within a large medical center, and will manage initiatives from inception through implementation.
- Possess strong presentation and interpersonal skills.
Preferred Qualifications:
- Master's degree in Nursing, Healthcare Administration, Business management, or related field.
- Certified Risk Manager: Successful completion of a specialized education program in Risk Management and/or certification in Risk Management.
Required Licenses/Certifications:
- Fire Life Safety Training (LA City): If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $94,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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