Overview of Business Information and Technology Services (BITS)
The Business Information and Technology Services (BITS) department plays a pivotal role in supporting the agency's mission by providing innovative and efficient technology solutions. BITS is responsible for ensuring the seamless operation, security, and advancement of SANDAG’s IT infrastructure and business information systems. The BITS department is dedicated to fostering a secure, reliable, and innovative IT environment that empowers SANDAG to achieve its objectives and better serve the community. Through strategic planning, robust cybersecurity, and a commitment to excellence, BITS ensures that SANDAG remains at the forefront of technology and information management.
Role
The Director of Business Information and Technology Services (BITS) provides technology vision and leadership by setting objectives and strategies that support the mission of the Agency, bringing together local decision-makers to develop solutions to regional issues including improving equity, transportation, air quality, clean energy, economic development, goods movement, public health, public safety, housing, and more. In collaboration with the CEO and senior executive team, the Director devises and directs the Agency's technology strategy and ensures that all systems necessary to support its operations and objectives are in place. The Director selects and implements suitable technology to streamline all internal operations to help optimize their strategic benefits and improve customer experience. The Director is an influential leader who inspires, motivates, and guides others towards an understood goal, continually leading by example and making technology 'easy' for the customer.
- Provide leadership and overarching technical strategy to accomplish the mission and strategies of the organization. Ability to effectively communicate the strategies to the IT team, executive leadership, SANDAG staff, and the Board of Directors. Ability to remain calm under pressure and to handle personnel related issues timely and to the benefit of the IT Team and Agency.
- Serve as a trusted advisor by building and maintaining relationships with leadership to determine business needs and identify cost-effective and innovative IT solutions. Research and create strategies, develop and implement plans, policies, and processes to support the Agency. Continually evaluate the enterprise and adjust focus as necessary. Leverage enterprise-wide information to re-engineer IT Infrastructure and team strategy into efficient alignment with business priorities. Bring clarity and direction to strategic business decisions enabling immediate savings and assuring sustainable growth.
- Oversee multi-phase, multi-dimensional, multi-resource projects from inception to conclusion while maintaining high customer satisfaction. Ensure all Client Satisfaction goals, Service Level Agreements, and Contractual Commitments are met. Monitor and adjust estimates to integrate new constraints. Map and link business objectives to existing business process flows and design future-proof processes using best practices and domain expertise.
- Anticipate and align with business needs by fusing business and technology strategy, developing talent, and designing the IT operating model.
- Deliver competitive advantage by shaping innovation, engaging customers, and digitizing the enterprise.
- Oversee the preparation and administration of the department's budget.
- Foster a positive corporate culture by empowering staff to make, and be accountable for, decisions. Recognize staff by trusting and valuing their input, innovation, and effort.
- Be actively involved in the recruiting and retention of key team members. Encourage and facilitate cooperative and collaborative working relationships across all levels whilst realigning work groups and roles to foster and develop teamwork. Ability to delegate and empower teams while retaining an eye for detail; catalyst for cross-fertilization of ideas/practices across teams and divisions/departments; and focus on using employee satisfaction as an engine to drive customer satisfaction.
- Perform related duties and responsibilities, as assigned.
- A Bachelor's degree from an accredited college or university, with major course work in information technology, business administration, or a related field. A Master’s degree is desirable.
- Eight years of increasingly responsible, professional information technology experience, including four years of supervisory and management experience.
- Knowledge of strategic and operational governance processes of SANDAG and provides technical guidance.
- Strategic and operational planning to achieve SANDAG goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
- Knowledge of strategic relationships between internal IT resources, stakeholders, and external entities.
- Ability to identify trends and issues in the IT industry, including innovative technologies and associated costs, and advises all layers of management of any competitive impacts and risks.
- Experience with managing technology goals, best practices, and standardized operating procedures.
- Ability to identify cost-effective opportunities for technology investment including sourcing, purchasing, staffing, and in-house development.
- Experience with implementation of the technology investment plan.
- Ability to make business case justifications and cost/benefit analyses for IT spending and initiatives. Analyzes the costs, value and risks of information technology to guide agency management and makes recommendations.
- Experience with enterprise-wide Incident Response Plan, conducts an annual Assessment, and reports findings to agency leadership.
- Ability to identify new technology implementations to exchange information and define business and systems requirements.
- Experience in managing projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
- Experience with hardware and software acquisition and maintenance contracts and pursues master agreements to leverage economies of scale.
- Ability to manage Agency plans, policies, and standards for acquiring, implementing, and operating technology systems.
- Experience with IT annual operating and capital budgets, oversees the daily operations of the IT Department, and directs the development and maintenance activities for all hardware, software, and network systems.
- Effectively manage the operations of the IT Department, including directing IT staff in the execution of administrative, network, telecommunications, development, maintenance, and other IT functions.
- Knowledge of Network infrastructure for local and area-wide connectivity and remote access.
- Ability to deliver IT services through oversight of service level agreements (SLAs) with end users and monitoring of IT systems performance.
- IT system operations conform to applicable federal and state laws and regulations.
- Effectively manage recruitment, development, retention and organization of all IT staff consistent with budgetary objectives and personnel policies.
- Experience with IT specific RFIs, RFQs, and RFPs for acquisition of technology, services, and prepare/presents Board agenda items.
- Direct the development and maintenance activities for all IT systems, including hardware, software, and networks to ensure reliability, availability, security, and recoverability.
- Ability to oversee the development and implementation of strategic problem resolution.
- Ability to oversee the cybersecurity activities in the facilitation of achieving a secure technological security posture.
#J-18808-Ljbffr
