Vice President Central Reservations Systems
Location: Bethesda, MD, United States
Posted on: Feb 24, 2022
Profile
Job Summary:
Provides leadership for the development and implementation of key technology initiatives to drive Marriott International's reservations strategy in a fast-paced, mission critical environment. This role will be responsible for advancing the modernization of Marriott's reservations and distribution platform in alignment with our core business objectives and technical architecture.
This role will also be responsible for advancing Marriott's Core platform and providing leadership across the Global Technology organization. Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems. This position manages day-to-day relationships with information technology teams to promote client satisfaction with all technology teams and business partners. Implements and manages continuous improvement program to improve quality, consistency, and client satisfaction. Develops and maintains the application run standards by managing day-to-day application performance through SLAs and other metrics. Works with service providers to address day-to-day issues and priorities. Delivers small enhancements and monitors the operations of existing applications.
CANDIDATE PROFILE
Education and Experience
Required:
Five years recent experience as a primary point of application accountability for an enterprise, globally-distributed application
Demonstrated expertise of industry application platforms, trends and best practices
Direct management of cross functional, sourced, or matrixed teams
Experience with and knowledge of IT outsourcing activities in a managed services environment
Seasoned technology leader with a strong background in engineering
Platform development and integration (bespoke and package)
Best practice engineering standards and process
Direct management of complex budgets in direct and indirect costs
Preferred:
Experience in travel and hospitality Central Reservation Systems.
Undergraduate in computer science or related technical field or relevant years of experience
Demonstrated success leading medium- to large-scale initiatives/transformations
Proven executive experience in strategic planning and budgeting within one or more business groups
Experience with and knowledge of IT outsourcing activities in a managed services environment
Proven knowledge of SDLC; good understanding of ITIL v4 Framework
Strong process management, negotiating, influencing and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
CORE WORK ACTIVITIES
Managing Day-To-Day Relationships with IT Teams, Discipline Partners and Service Providers
Manages application development projects in partnership with IT teams, discipline partners, and service providers. Manages software engineering teams that design, build and maintain technology products across portfolio of services and applications. Provides overall project management of business projects/portfolios. Defines and oversees effective reporting to the key IT and discipline partners. Leads project reviews with Technology Products teams and business stakeholders on application development projects. Manages day-to-day relationships with all IT teams (e.g., Security, Infrastructure, Shared Platforms, Products) to promote the delivery of services that meet or exceed the client expectations. Monitors all projects for alignment with defined business case process. Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues.
At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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