Head of Global Content Operations and Program Management
You will serve as a strategic leader driving the transformation of Core Curriculum from a content creation organization to a tech-enabled content aggregation and scaling organization.
You will exponentially expand our training portfolio and enable T&C’s AI-powered vision for Skill Builder by:
- Driving development and adoption of purpose-built self-service content tools and processes by AWS subject matter experts from the wider AWS community (internal and, ultimately, external).
- Identification and adoption of 1P and 3P creative technologies to reduce friction arising from localization, accessibility, modality/presentation shifts, and content updates. This includes negotiation and management of multiple 1P and 3P technology partnerships.
- Building and managing publishing and “content operations” mechanisms that can cope with content aggregator degrees of scale.
- Leading the creation, adoption, and maintenance of cross-org business scaling mechanisms. This includes cross-org goal-setting and tracking, program management of cross-org initiatives, “rhythm of business” mechanisms, and business analytics/intelligence.
Reporting into the Director of Core Curriculum, you will directly manage a team of ~40, including program managers, a content publishing team, a localization operations team, international studio teams, and a creative services team.
Key Job Responsibilities
- You have high judgment on critical strategic and business issues, including tech decisions, value exchange in partnerships, content quality vs lead time trade-offs, goal-setting, and resource allocations.
- Your customer obsession makes you a role model for Amazon’s Day 1 culture, with low tolerance for unnecessary bureaucracy.
- You create and maintain high-trust, productive working relationships with internal and external stakeholders.
- You are a simplifier, experienced at navigating complex challenges and driving org-wide adoption of decision-making frameworks.
- You are a persuasive communicator who provides effective thought leadership at all levels of the organization.
- You are highly curious and role model continuous learning for your organization.
- You are an inspirational and inclusive leader who balances high performance expectations with a culture of mutual respect.
About the Team
Core Curriculum is the team in AWS Training and Certification that builds and manages the world’s most complete, current, and compelling portfolio of cloud training content. Our portfolio comprises thousands of digital, instructor-led, and hands-on learning experiences covering hundreds of AWS services.
As a content organization, Core Curriculum is at the forefront of the generative AI revolution, leveraging AI and technical automation to increase our training portfolio's coverage and reach.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.
Inclusive Team Culture
At AWS, we foster a culture of inclusion through employee-led affinity groups and ongoing events that embrace our uniqueness.
Mentorship & Career Growth
We provide endless knowledge-sharing, mentorship, and career-advancing resources to help you develop professionally.
Work/Life Balance
We value work-life harmony and strive for flexibility as part of our working culture.
Minimum Requirements
- Expertise/experience in AWS or other cloud computing services.
- Expertise/experience in technical learning and development.
- Expertise/experience in content operations, publishing operations, or catalog management type functions.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer. For individuals with disabilities who would like to request an accommodation, please visit Amazon Disability Accommodation.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $174,300/year in our lowest geographic market up to $288,200/year in our highest geographic market. Pay is based on various factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
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