Chief of Staff for Marketing Organization
Posted on
Jan 17, 2022
Profile
See yourself at Twilio. Join the team as our next Chief of Staff for CMO. Who we are & why we’re hiring: Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to drive operational excellence and strategic initiatives forward for our world-class marketing organization. This role will report directly to the CMO and be responsible for ensuring Marketing is on track to hit quarterly and annual goals, while planning and executing with the future scale in mind. This role will be deeply involved in carrying out and advising on our marketing strategy, ensuring business priorities are on track, and driving cross-functional needs throughout the GTM organization. You will also work to identify areas or opportunities with our PMO organization, and aid in aligning PMO resources to our most critical business initiatives.
Responsibilities
- Maintain close alignment with the Marketing Leadership team and CMO to aid in development and execution of our marketing strategy across a 350 person marketing team.
- Work collaboratively with Marketing Analytics to ensure we report on key performance indicators and marketing performance related to our BPMs.
- Generate recommendations and consultation for improved teamwork across the organization.
- Deliver planning and coordinated agendas to ensure Marketing Leadership Meetings and team updates are focused on core business objectives.
- Co-author and project manage CMO communications and key strategy documents such as company-wide announcements, Marketing announcements, annual plans, and quarterly priority reviews.
- Participate in regular meetings with HR, Finance, Recruiting, Legal and various other teams at Twilio to assist in addressing issues, building plans and delivering CMO driven programs.
- When requested, assess inquiries directed to the CMO and determine the proper course of action and delegate to the appropriate individual to handle.
- Partner with a team of passionate Program Managers and focus their efforts cross-functionally to align with BPM and/or organization needs.
- Take on key core projects for CMO as they come up through the year, and work closely with our Executive Admin team to deliver marketing all hands, offsite events, planning sessions, and key development sessions for the overall team.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Proven experience with increasing responsibility in leadership roles working with executives.
- Impeccable managerial, time management and interpersonal skills.
- Ability to work strategically and collaboratively across departments.
- Strong analytical skills and adept at using data and reporting tools especially as they relate to go-to-market strategies.
- Program management and/or project management experience.
- Effective, versatile and willing to take action.
- Excellent communication skills.
Desired:
- Marketing Experience is a plus.
- Master's Degree in Business Administration or related field a plus.
- Chief of Staff Role experience a plus.
Location
This role will be remotely based in the US. Approximately 20-30% travel is anticipated.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values.
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