VP of Revenue Operations
See yourself at Twilio. Join the team as our next VP of Revenue Operations.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia, and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
We are looking for an executive in revenue strategy and operations to oversee operations for revenue-oriented functions of the Twilio Data and Applications (TDA) business unit. This global role will provide leadership, direction, and execution of the strategic vision of sales methodologies, key processes, technology, and the delivery of solution related content/training as well as providing productivity-based improvements to the frontline sales teams. You will tackle high priority initiatives critical to scaling TDA, including go-to-market strategy, metrics, processes, and operations. As the leader, you will help set the direction for growing the market-leading Customer Data Platform (CDP) solution. The position will report to the President of Twilio Data & Applications.
Responsibilities
- Own and set the vision for the Revenue Operations function, fostering a culture of collaboration and data-driven decision making, prioritizing an achievable roadmap for each team.
- Partner with other executives to formulate and communicate overall go-to-market strategy, both direct and indirect.
- Provide GTM teams operational support, including but not limited to annual planning, forecasting, pipeline management, quota & territory management, capacity management, compensation planning, and customer health measurement.
- Partner with sales leaders to understand their business, identify knowledge and skills gaps, conduct ongoing needs assessments, and deliver targeted programs in coordination with Sales, Marketing, Product, Support, and Operations leadership teams.
- Be heavily metrics driven: build a robust analytics function that provides comprehensive data-backed insights on the business.
- Lead projects focused on process definition and refinement, systems implementation, data infrastructure, and value-added analytics.
- Ensure the right sales enablement is delivered for both new hires and existing customer-facing employees. Monitor, measure, and report sales effectiveness, efficiency, and results.
- Experiment often: define success criteria and diligently track performance.
- Proactively identify and drive continuous improvements in operational processes and practices across Twilio Data & Applications BU.
- Drive strategic projects with senior leaders across the business such as developing commercialization models for new products, customer funnel conversion analysis, annual strategy and operational planning processes.
- Ensure cross-functional alignment with go-to-market.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
- 12 years of work experience in revenue operations, sales operations, and/or analytics & planning experience, managing and growing teams; demonstrated ability to recruit top talent and manage team growth.
- Entrepreneurial, business builder mindset with a track record of operating at an executive level, helping to grow a mission-critical SaaS / Cloud Services product.
- Demonstrable skills in strategic planning and execution of sales initiatives. Must have strong problem-solving skills and the ability to define solutions.
- Excellent interpersonal skills. Strong Executive presence and ability to influence and work cross-functionally.
- Experience working in high-growth, performance-focused environments.
- Demonstrated experience in hiring, managing, developing, and retaining professionals at all levels.
- Familiarity with data visualization tools and systems.
- Exceptional ability to problem-solve individually or in a group setting and understand key financial drivers of the business. Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making.
- Demonstrated success managing operations globally, especially in all major software markets.
- Excellent written and oral communication skills; proven experience articulating sales & business operations and strategy related concepts to all audiences, including C-level executives and the Board.
- Ability to shift priorities quickly, while maintaining a high degree of organization and control. Proven ability to thrive in a demanding, fast-paced environment.
- Perpetually curious. A builder at heart.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
Twilio is proud to be an equal opportunity employer.
#J-18808-Ljbffr
