Associate VP Business Transformation and Clinical Innovation
Location: Bethesda, MD, United States
Posted on: Oct 21, 2021
Profile:
The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholders (e.g. customer (i.e. DHA/VA), beneficiaries, providers) systems to evolve delivery and operations to support an integrated approach to health.
The AVP, Business Transformation and Clinical Innovation must be a champion for change and continuous improvement, while maintaining strong relationships with aligned business partners and key stakeholders. You will make key decisions on the implementation of new/updated programs and large-scale projects for Humana Military that support technical/operational procedures and processes, strategic plans, and performance improvements. You will be responsible for designing multi-year approaches to our 'Convener of Care' evolution, focusing on a programmatic approach to system transformation that includes clinical, operational, and cultural drivers.
This leader will oversee and coordinate several 'Opportunity Area' growth teams, tasked with innovative experimentation acting as the conduit for transformation facilitation across various dimensions of Humana Military (e.g. market operations, claims reimbursement, clinical operations, etc.). In addition, the AVP, Business Transformation and Clinical Innovation also advises the Humana Military senior leaders, and DHA executives on certain functional strategies related to matters of significance (e.g. clinical innovation).
Responsibilities:
- Leads, organizes, directs, manages and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments that will deliver efficiencies and benefits to internal and external customers.
- Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations.
- Represent the business point of view on relevant decisions related to the identification, build-out and management of technology needed to support operational changes in line with overall transformation objectives.
- Drive the development of the implementation framework, playbook, and approach for bringing the customer experience and provider transformation construct to all partner organizations.
- Identifies cross-functional complexities and resolves risks and issues.
- Assesses end-to-end process performance for customer and provider journeys by collecting data from multiple sources to propose process improvement opportunities.
- Builds and maintains strong internal working relationships at all levels of the organization and across the Enterprise.
- Creates the governance protocols to document and monitor business processes, rules, requirements, metrics and standard operating procedures as a result of transformation initiatives.
- Facilitates and provides improvement recommendations to operating units via innovative experiments and targeted workshops.
- Processes and synthesizes transformation program outputs into executive-level presentations, updates, risks, mitigations, and business recommendations.
- Develops and mentors talent across the segment; builds and maintains associate engagement and culture; fosters a diverse and inclusive work environment.
Areas Of Skill And Expertise Will Include:
- Growth mindset and proven ability to lead agile/cross-functional teams.
- Focus on using technology to create organizational efficiencies.
- Experience with clinical and business innovation.
- Strong negotiator, communicator and presenter.
- Experience leading and managing Product Managers, Program Managers and Business Analysts.
- Ability to set and measure OKRs and other key metrics.
- Experience with analysis of data and making decisions based on data.
Required Qualifications:
- Bachelor's degree in related field.
- 5 years of leadership experience.
- Excellent communication skills.
Preferred Qualifications:
- 5-7 years total experience including 3-4 years of experience in management consulting or transformation.
- Medical health insurance industry knowledge.
- MBA or Masters degree.
Additional Information:
25-30% travel required. We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
Scheduled Weekly Hours: 40
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