General Manager (similar to Executive Director)
Impact Hub San Francisco (IHSF) is a membership co-working community of entrepreneurs, activists, creatives, and professionals taking action to drive positive social, economic, and environmental change. Our work is far beyond providing co-working space. We leverage our infrastructure (space, values-led community, talent, resources) to drive community-led change and promote the social impact sector. Current and former partners and members include Google.org, Beyond12, ImpactAssets, Tides Foundation, Echoing Green, Acumen, water.org, Presidio Graduate School, B-Lab, and many more.
IHSF is looking for a business and cultural leader who can increase revenues, social impact, and member/staff satisfaction. We are looking for somebody with a clear vision on how our hubs can create tangible impact for our local communities while also growing revenues and profitability. You will be in charge of both the long-term strategy and day-to-day operation of the Hub. Your goal will be to create a diverse and thriving community for social and environmental innovators, entrepreneurs, funders, and activists. This position reports to the board of IHSF and has three direct full-time reporting managers (Events, Operations, and Community Experience), as well as two part-time contractor relationships that support finance and billing.
The duties of the General Manager are categorized by our four strategic themes:
Finances
- Manage and grow all P&Ls - member growth, office occupancy, and event revenue - while also developing new earned income opportunities.
- Analyze monthly cash flow/spending reports to identify any cost anomalies/opportunities and implement strong financial controls.
- Develop strategic corporate partnerships to consistently drive event revenue.
- Develop an outbound sales plan.
- Build a strong local brand through executing marketing campaigns.
- Work with our accountant to create seamless integration, cooperation, coordination, and communications of our financial situation with staff and board.
- Develop and track annual budgets.
Operations
- Investigate ways to improve existing processes and fix pain points through better planning, coordination, automation, and streamlining.
- Oversee, coach, and lead a staff of three full-time employees and two part-time staff.
- Manage large scale, company-wide projects through all phases of development.
- Work with the Board of Directors to set and manage the strategic plan.
- Mitigate and manage potential business risks and vulnerabilities.
- Navigate local regulatory concerns.
Impact
- Increase the social impact of our members through creating networking, sales, leads, and cross-pollination opportunities.
- Provide a continual feedback loop regarding member concerns and needs.
- Support the work of the Mission Advisory Board to strengthen our role and relationship to the Mission District.
- Make strategic, corporate, or foundation relationships that support the efforts of our members.
- Oversee high-quality programming for our members.
- Represent the Hub to all outside stakeholders.
- Tell the story of our member’s impact.
- Create a roadmap to achieve the goals of our Community Benefits Agreement (CBA).
- Identify outside funding to support the CBA.
- Create an inclusive membership pricing structure.
- Market to diverse audiences.
- Make the physical Hub space inviting to members of all backgrounds.
- Set and measure inclusion as an important staff goal.
In addition
- Provide the vision, leadership, and strategy to inspire our team to deliver exceptional service and drive financial success.
- Build and maintain a positive and inspiring work culture.
- Manage hiring and onboarding of new employees.
- Provide day-to-day management of the team and set and monitor team KPIs and goals.
- Lead strategic initiatives across teams while measuring performance and impact.
- Support the team’s growth and professional development.
- Develop robust processes around goal setting across cross-functional teams.
- Set the tone for the team, demand performance, and drive results while also growing the next generation of leaders in the market.
FIRST AND FOREMOST: You need to be great with people, have high-EQ, and high integrity. We don’t hire jerks no matter how brilliant you are.
Minimum Qualifications
- BA / BS or equivalent in Business, Hospitality, Sales or other related degree (MBA preferred).
- P&L experience required.
- 7+ years of work experience with 3+ years of management experience and have managed teams of 3+ direct reports.
- Experience in hospitality, marketing, retail, startups, consulting, accelerators, or other related industries a plus.
- Experience managing sales and building high visibility brands a plus.
- Proven experience with business scaling a plus.
- Strong operations background.
- Thrive in a fast-paced environment while maintaining excellent attention to detail, skunk works problem solving and do more with less attitude, willingness to roll up sleeves and dive in to help next to your reports (player coach orientation).
- Strong communication, organization, and project management skills.
- Strong drive to develop those around you, being an inspirational leader.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Compensation and Time Expectations
This is a full-time, exempt position. Success metrics include (a) membership revenue above baseline (b) venue rental revenue above baseline and (c) overall member retention/churn rates. Exact goals to be determined quarterly with the Board. Base compensation is commensurate with experience, plus bonus incentives related to above. This position offers full benefits and is located at IHSF and requires some material flexible hour shifting around nights and occasionally weekends (though will require almost no overnight travel).
Application Instructions
Our mission is very important to us, and we would like to know why you would like to be a big part of Impact Hub SF, and what your vision and driving passion for it is. Applications will be reviewed on an ongoing basis, and we will extend offers on a rolling basis as soon as we find a stellar fit. Please submit a cover note and resume through this webpage.
Equal Opportunity Employer
Impact Hub San Francisco is an equal opportunity employer and places a high value on workforce diversity. We strongly encourage applications from current residents of the Mission, women, people of color, LGBTQIA individuals, individuals with disabilities, and veterans. Impact Hub policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state, or local laws.
All your information will be kept confidential according to EEO guidelines.
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