Under the general supervision of the Patient Access Services Director, the Assistant Director, Pre-Access Operations actively manages all aspects of day-to-day operations of the four Pre-Access business units, including financial, human, and other resource management, goal setting, and departmental planning.
The Assistant Director, Pre-Access Operations works closely with fellow Patient Access Services leaders, Patient Financial Services, Case Management, and Health Plan Services to optimize Access operations, maintain excellent quality of work, and secure patient revenue in support of UCSF Health.
S/he has responsibility for developing and maintaining a high standard of patient access to care and a sound patient financial experience. S/he will routinely work closely with clinical department leadership and physicians to ensure efficient processes and effective communication are in place and stakeholder involvement is maximized. Develops and manages relationships with external entities such as insurance companies, medical groups, and state/county offices in order to escalate and resolve barriers/challenges to financial clearance activities.
Actively participate in the development of reports, tools, and system functionality to improve performance and promote accountability. The Assistant Director will inform on the design and implementation of updates and optimization of patient access workflows in the electronic medical record and other systems through ongoing participation in standing committees and ad hoc performance improvement initiatives.
Working in conjunction with the Director, the Assistant Director will adopt existing policies and procedures and develop customized procedures and programs that respond to changing health care coverage and reimbursement requirements and to patient needs. Establishes department-wide goals, budgets, and staffing plans.
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