See yourself at Twilio
Join the team as our next Chief Information Officer.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia, and Australia. We employ thousands of Twilions worldwide, and we support diversity, equity & inclusion wherever we do business. We're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position will define and deliver the IT strategy and operational capabilities across the company globally. The CIO will also be responsible for making data and information easily accessible throughout the organization, protecting proprietary company data, and achieving cost-effective IT operations.
This role will serve as a transformational IT leader, providing insights to the executive leadership on key technological advancements with relevance to its business, and ensuring that IT considerations remain at the forefront of key firm-wide deliberations. The CIO will lead short and long-term IT planning and oversee the execution of strategic projects for our multi-subsidiary portfolio with different business models and multiple IT systems.
Responsibilities
In this role, you’ll:
- Be forward thinking and guide long-range planning, recognizing the need for changes and adjustments as needed. This will be done while ensuring the successful execution of complex system projects and integration programs.
- Build strong and productive relationships with all business leaders, acting as a partner and making IT a business enabler.
- Work closely with the senior leadership team to ensure that information technology provides our employees and clients with the best experience possible.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Minimum of 12-15 years of work experience and leadership in the Technology industry
- 5 years of CIO leadership in high-tech companies, preferably with SaaS business models
- Experience successfully maturing startup IT environments to mature systems and processes.
- Experience in customer and market-facing interactions
- Strong change management skills
- Strong executive presence along with global experience
- Track record building, leading and mentoring high-performing IS/IT teams
- Significant experience working and leading cross-functionally in high growth organizations
- A relationship builder who inspires trust and confidence internally and externally
- Outstanding written and verbal communication skills; proven ability to communicate effectively at C-level and to the Board of Directors
- Growth mindset, sense of curiosity and dedication to the team’s success
- Recent Experience with Marketing, Sales, Finance and IT tech stacks, M&A integration, Cloud and SAAS a plus
- Skilled at strategic planning and goal-setting
- Experienced at collaborating with senior leadership to identify ways IT can assist the company in achieving business and financial goals
Location
This role will be remote, we are open to locations in which Twilio has a presence.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values.
Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Twilio is proud to be an equal opportunity employer.
Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us.
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