Who Are We?
LA Fitness is a privately owned fitness club chain with hundreds of health clubs and millions of members across the US and Canada. In an industry often equated with fad and fashion, LA Fitness has steadily increased its presence by focusing on the one lifelong benefit valued by everyone: good health.
About Us
Founded in Southern California in 1984, LA Fitness continues to seek innovative ways to enhance the physical and emotional well-being of our increasingly diverse membership base. With our wide range of amenities and highly trained staff, we provide fun and effective workout options to family members of all ages and interests.
Position: General Manager
The General Manager position is critical to the company’s growth plan. The General Manager is responsible for the overall performance of the facility and member experience. Operating with an ‘owner’s mentality,’ our General Manager spearheads sales, marketing, strategic planning, and developing the next class of General Managers. Our General Managers have two direct reports: a Personal Training Director and a Fitness Director. This role is also supported by a District and Regional leadership team to ensure our GMs are equipped with the tools they need to deliver incredible services and customer experiences at our club level!
Key Responsibilities Include:
- Sales & Marketing:
- Lead, coach and develop the sales team
- Plan and execute offsite marketing and sales events, partnering with other local businesses
- Continuously monitor and drive the club's financial growth targets
- Team Management:
- Manage and develop your club's Personal Training and Membership teams across sales, marketing, and member experience
- Assist in recruitment and brand development
- Facilitate employee onboarding and training
- Evaluate employee performance and create improvement action plans
- Operations:
- Create and maintain the staff schedule
- Handle member service escalations and issues
- Ensure daily operational processes are followed (member service & follow-up, cleanliness)
- Implement and roll out promotions and other corporate programs approved by LAF
We Believe a Successful Manager Should Have:
- A passion for helping people and delivering a great customer experience
- A passion for fitness and health
- An excitement for sales and competitive spirit
- A player/coach leader who inspires and motivates through personal action
- The capability to lead effectively and create a welcoming, positive, and fun work environment
- An energetic and friendly problem solver
- Excellent verbal and written communication skills
If you find this unique opportunity interesting, apply!
Job Type: Full-time
Pay: $35,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Night shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Waldorf, MD 20601: Relocate before starting work (Required)
Work Location: In person
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