APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICE CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR IMMEDIATELY REACHABLE ON THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICE CIVIL SERVICE EXAM # 1121.
Adult Protective Services (APS) is mandated by the State of New York to provide social, legal, and protective services to individuals 18 years of age and older, who, because of mental or physical impairment, are unable to meet their essential needs for food, shelter, clothing, or medical care, secure benefits and entitlements, or protect themselves from physical or mental injury, neglect, maltreatment, or financial exploitation; are in need of protection from actual or threatened harm, neglect, or hazardous coordination; and have no one available who is willing and able to assist them responsibly.
Under the general direction of the Executive Director of Operations, with wide latitude for the exercise of independent initiative and judgment, the Director of the Bronx Borough Office is responsible for the direction, management, review, evaluation, and coordination of the administrative and programmatic operations of the borough office. The Director administers the determination of eligibility and recertification for clients who are eligible for APS services; ensures that cases are processed in a timely manner; and that all office management functions run efficiently and effectively. The Director must be informed and current with respect to Agency, State, and City policies and procedures; initiates, implements, and follows up on corrective actions.
Adult Protective Services (APS) is recruiting one (1) ADSS NM II for the Bronx Borough Office, who will:
- Oversee and manage the Bronx Borough office operations for all APS Services (Undercare, Assessment, Eviction, and Preventive Service) and programmatic monitoring to ensure efficient delivery of APS services to clients. Responsible for the management of over 949 APS cases.
- Overall direction of the staff members engaged in the processing of client cases for APS eligibility determination. Responsible for developing and implementing tracking mechanisms to monitor the formulation of all assessment plans, ensuring staff adherence to State and Agency regulations.
- Provide administrative leadership and guidance to Borough Office Deputy Director and supervisory personnel. Establish standards and criteria to improve performance, quality, and productivity of the Borough Office. Initiates all personnel actions deemed necessary to efficiently carry out all aspects of the Borough Office.
- Responsible for the coordination of the Borough Office functions and activities with operations of other organizational components in MICSA, HRA, other City Departments: Housing Preservation and Development (HPD), NYC Housing Authority (NYCHA), NYC Marshall’s Office, the State Department of Health, and other governmental and private social services agencies.
- Oversee the Preventive Service Program involved in maintaining and monitoring stabilized cases; oversee the conduct of scheduled field visits by staff for the purpose of monitoring cases. Direct the review of all case records to ensure that case records are up to date, recertified or closed, contain all necessary documentation, and comply with State regulations, guidelines, and directives. Monitor staff operations in terms of adherence and uniformity in the application of policy and procedures.
- Direct the activities of the Eviction Units involved in the processing of cases of clients threatened with imminent eviction. Oversee the coordination of APS service plans for those cases eligible for services between referring agencies including Housing Preservation and Development (HPD), NYC Housing Authority (NYCHA), NYC Department of Investigations, NYC Housing Courts, City Marshals, and other parts of HRA involved in eviction cases.
- Identify performance deficiencies, which can be improved through staff training. In conjunction with the Director of Training, assist in the development of training strategies to upgrade staff skills.
- Oversee the preparation of comprehensive statistical reports on the Borough Office activities for the APS Assistant Deputy Commissioner and Director of Field Operations, make recommendations for improvements. Ensure the tracking control and statistical reporting of all cases within the borough so that State reimbursement is prompt and for the correct amount.
- Analyze, monitor, and evaluate existing programs, policies, and reports relating to the Borough Office functions and the provision of services to determine their effectiveness. Formulate and recommend policies and programs to enhance operational efficiency.
- Maintain liaison and cooperative relationships with various public, private, and community agencies concerned with the activities of APS Borough Offices Field Operations, including other City agencies, hospitals, and Office of Health and Mental Health.
- Responsible for preparing responses to audits, studies, and surveys of the Borough Office operations.
Hours/Schedule: 9:00 am-5:00 pm (Flexible)
Work location: 2500 Halsey Street
Minimum Qualifications
1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.
Preferred Skills
- Critical Thinking
- Working experience with APS or similar served population, such as individuals who struggle with mental illness, cognitive impairment, developmental disabilities, and/or substance abuse
- Strong interpersonal skills: effective and creative leadership ability with the capacity to work both independently and cooperatively to effect key strategies.
- Excellent verbal and written communication and presentation skills.
- Ability to work independently and within a fast-paced environment.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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