Non-Represented Employment Opportunity
To apply for this exciting career opportunity, please visit norta.com/jobs
This bulletin is posted to establish or add to a qualified list of candidates.
The Regional Transit Authority gets people moving around New Orleans. Our transit services bring hard-working commuters to their jobs, students to their schools, and fun seekers to entertainment, shopping areas, and restaurants. We provide mobility to residents of the city as well as tourists, taking them to and from their hotels to historical neighborhoods and countless attractions. RTA’s system includes 5 streetcar lines, 30 bus routes, 2 ferry routes, and paratransit services. Our passengers take more than 19 million rides every year.
REPORTS TO
Chief Executive Officer
TITLES OF POSITIONS REPORTING DIRECTLY TO THIS JOB
- Director of Operations Bus
- Director of Operations Rail
- Director of Mobility and Alternative Modes
- Director of Marine Operations
- Manager of Operations Communications
- Senior Manager of Operations Training
- Administrative Analyst
SUPERVISOR RESPONSIBILITIES
- Supervises and manages a team and/or management processes including the full range of management duties.
- Recruits, interviews, hires, and appraises employees (performance evaluations) on their productivity.
- Delegates and oversees the daily workflow of the department.
- Motivates, guides, mentors, and coaches employees on their development.
- Recommends to senior management internal promotions and changes including discipline and termination of employees in accordance with company policy.
- Performs other related duties as assigned.
JOB SUMMARY
The Chief Transit Officer reports directly to the Chief Executive Officer and is responsible for executive oversight ensuring Transportation business units. This position manages the Transit Operations Division which includes bus, streetcar, ferry, demand response services, and operations communications. This position provides oversight of the Transportation team and contractors, ensuring service is consistently safe, reliable, comfortable, and convenient. The Chief Transit Officer also collaborates with the Development Division and contractors to review and design expansion and enhancement projects from project development through final design, focusing on operational performance and safety.
ESSENTIAL FUNCTIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions upon request.
- Directs all transportation operations for bus, streetcar, ferry, demand response, and operations communications services through the leadership of the Divisions’ staff and management of contracts for transit and related services. Leads the implementation of the agency’s operational goals by developing action plans, improving operational processes, measuring performance, improving rider experiences, and managing financial resources.
- Ensures proactive dispatching across all modes to ensure optimal and efficient service delivery for all modes of transportation.
- Collaborates with the Chief Executive Officer and Executive Management team to set the agency’s strategic direction and coordinate cross-divisional operations.
- Establishes Key Performance Indicators (KPIs) and dashboards to monitor and encourage progress toward the agency’s tactical and strategic goals.
- Monitors and manages contract compliance and performance.
- On-call 24/7 and notified of accidents and incidents involving RTA customers and employees. Notifies the CEO of major accidents and incidents.
- Directs studies, investigations, and analyses at the direction of the CEO preparing verbal and written reports of findings and recommendations.
- Directs the activities of the Transportation Operations Staff.
- Develops strategies to deliver all modes of service to the RTAs’ authorized service region.
- Manages, mentors, and empowers division staff to perform their jobs at a high level; maintains an inclusive environment where employees feel empowered to succeed and work toward a common strategic vision.
- Works with Human Resources and Safety Division to develop the Transit Operation’s workforce through hiring, succession planning, and establishing training requirements.
- Coordinates with the Safety, Security, and Quality Assurance Division on the development and implementation of overall safety and security plans.
- Participates in monthly joint labor-management meetings. Confers with service vendor(s) and CBA representatives to resolve current and prevent future employee relations issues, ensuring compliance with Federal obligations relative to the protection of workers’ rights and labor agreements.
- Maintains, supports, and promotes a safe work environment. Ensures Operations safety training and enforces all regulations relative to the employee and public safety within the public transit system, contributing to the coordination of Risk Management, Safety, and Security functions.
- Assists to formulate policy recommendations for the Board of Commissioners and may be required to attend Board and sub-committee meetings.
- Directs the activities of RTA services in compliance with the Americans with Disabilities Act (ADA), providing accommodation to qualified individuals.
- Assists in responding to the Federal Transit Administration (FTA) Triennial Reviews and comments.
- Exhibit personal and professional integrity always, consistent with the organization’s vision, mission, and goals.
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of RTA are carried out.
KNOWLEDGE, SKILLS & ABILITIES
- Excellent interpersonal and public communication.
- Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations, to advance the goals and strategies of RTA.
- Demonstrated knowledge and experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred.
- Demonstrated ability to manage a large and diverse workforce, especially in a unionized setting that requires intense attention to customer service and the customer experience.
- Demonstrated ability to manage people in operational and corporate support programs for a large organization.
- Demonstrated ability to budget, plan, and allocate corporate resources in a large organization.
- Demonstrated ability to exercise critical thinking, analysis, and managerial judgment.
- Demonstrated ability to inspire, create and establish effective working relationships with peers, staff, customers, and diverse constituents.
- Ability to develop and implement strategic plans.
- Ability to effectively organize, access, and have produced a variety of written materials for different audiences and consistently meet deadlines.
- Ability to communicate effectively with diverse audiences, including the media and external stakeholders concerning operation issues.
- Ability to establish and maintain productive working relationships with employees, subordinate managers, consultants, and the public, including those from culturally diverse backgrounds, the elderly, persons with disabilities, or other vulnerable populations.
- Ability to convey confidence and self-awareness regarding interpersonal and communication skills.
- Ability to establish credibility and influence constituencies quickly.
- Demonstrated ability to lead the implementation of strategic and operational initiatives.
- Demonstrated skills in managing large, complex organizations that are multi-modal, decentralized, and use multiple technologies.
- Demonstration of intense commitment to customer service.
- Results orientation with a strong work ethic in a multitasking environment.
- Read, write, speak, and understand English.
EDUCATION
Bachelor’s Degree in Business Administration, Management, Transportation, or a related field is required; Master’s Degree preferred.
OR: An equivalent combination of education and experience that demonstrates the ability to perform the position’s duties.
EXPERIENCE
- Five (5) to nine (9) years of progressively responsible experience managing in supervisory management in the operations and maintenance areas of a multi-modal urban transit system with a unionized workforce.
- Experience in coordinating transit safety and service delivery, field operations, labor relations, staff development, and collective bargaining negotiation skills in a union environment strongly preferred.
- Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations, and advance the goals and strategies of RTA.
- Experience with the Trapeze software suite and Clever Devices CAD is strongly preferred.
- Experience with the operation of alternative fuel source vehicles preferred.
- Experience with the development and operation of Bus Rapid Transit (BRT) lines is strongly preferred.
LICENSING REQUIREMENTS/DEMANDS
A valid Louisiana Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Must submit to a criminal background check, the results of which must meet hiring criteria for the role.
This position has been deemed essential and will serve, when activated, on the RTA’s All Hazards Incident Management Team (IMT) in a Command Staff or General Staff role under the National Incident Management System (NIMS) Incident Command System (ICS). Successful completion of FEMA (Federal Emergency Management Agency) Incident Command System (ICS) training (IS-100, IS-200, IS-700, and IS-800) is required within 60 days of hire.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
- Must be able to work various hours more than eight (8), seven (7) days per week.
- Must be available twenty-four (24) hours per day, in emergency situations.
- Ability to work a flexible schedule that may include evenings and weekends.
- Must be able to work in various types of weather conditions.
- Extended periods sitting at a table, desk, or workstation with the use of a computer; normal visual acuity and field of vision; hearing, speaking, and color perception; work involves periodic bending, stooping, reaching, standing, and walking; requires dexterity in operating office machines and equipment; periodic need to carry items for short distances weighing up to 10.
AFFIRMATIVE ACTION/EEO STATEMENT
NORTA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.
This classification is at-will, and the incumbent serves at the pleasure of the hiring authority. This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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