JOB DESCRIPTION
We are committed to developing new initiatives and managing existing structures for small business lending, with a focus on CRA (Community Reinvestment Act), REC (Racial Equity Commitment), and Fair Lending. Our goal is to emphasize communities that need access to credit, developing strategies to best meet their needs.
As a Small Business Lending Community Impact Lead in Small Business Card, you will work closely with various partner groups from CRA, REC, Fair Lending, Compliance, Legal, Risk, and other teams. You will ensure all stakeholders are aware of current market risks and opportunities while developing initiatives to address any problem points. This role requires a strategic mindset, strong collaboration skills, and a commitment to community impact.
Job Responsibilities:
- Develop incremental marketing tactics that support targeted areas.
- Lead the continuation of the Special Purpose Credit Program and potentially expand it as needed.
- Drive initiatives throughout an Agile work environment, ensuring all teams involved understand the goals and structure of different work streams.
- Collaborate across various teams, including Risk, Finance, Controls, Legal, Compliance, Product, and Marketing (both business and consumer).
- Focus on initiatives related to risk and underwriting capabilities, develop and leverage reporting to track progress, and partner with acquisition marketing teams to ensure goals are met.
Required Qualifications, Capabilities, and Skills:
- Background in data analytics, risk, or marketing: credit card, small business, strategy, or financial-product development experience.
- Experience working with analytics, internal reporting, and marketing.
- Minimum of 5 years of work experience.
Preferred Qualifications, Capabilities, and Skills:
- Ability to identify customer/business insights and use those insights to drive change for small business cards, with a focus on underserved communities.
- Strategic thinking and creative problem-solving skills with the ability to translate strategy into financially sound business plans.
- Experience leading and influencing large teams of cross-functional internal and external stakeholders, driving business results while demonstrating strong collaboration, relationship, and project management skills.
- Customer-obsessed personality, committed to designing experiences and business processes that place the customer first.
- Excellent executive-level communication skills and strong leadership/culture-building skills.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
Equal Opportunity Employer/Disability/Veterans
