The Manager of Application Development - Corporate Systems is responsible for supporting RouteOne's internal product and system capabilities with a current focus on financial systems (including customer payment portal, and support tools), Salesforce, and other corporate-focused systems that increase productivity for our business (such as project management tools and collaboration tools from Microsoft and Atlassian).
Job Requirements
- Support coordination and lead teams for solution development.
- Work with business users, external customers, and development staff to prioritize, investigate, and resolve project issues, application defects, and production incidents.
- Collaborate with senior leadership to identify projects, functions (examples: accounting, legal, sales, operations), or departments that are candidates for performance improvement initiatives.
- Act as a liaison between the team and end-users to ensure that systems meet user requests and needs.
- Enforce compliance with established development processes and procedures.
- Coordinate with Product and PMO teams as required.
- Review, analyze, create, document, and implement development guidelines, standards, and procedures.
- Manage resource assignments and track releases to ensure on-time delivery of new software within budget.
- Maintain safety, security, and privacy standards throughout all areas of responsibility.
Knowledge
- Knowledge of application development and Service Management.
- Experience in Data Management, Data Quality, and Data Analysis.
- Knowledge of SQL and database concepts.
- Experience with corporate/shared services systems across finance, operations, and sales.
- Any experience or ability to learn agile and SaaS products such as Office 365, ADP, Salesforce, and Workday is strongly preferred.
Skills
- Proficient in Microsoft Office products, including but not limited to: Word, PowerPoint, Excel, Outlook, and Visio.
- Experience with corporate/shared services systems and development.
Abilities
- Ability to work in a team environment.
- Proven track record of successfully managing projects towards completion.
- Must be a dynamic and self-starting individual who is able to work independently or as part of a team with minimal guidance and direction.
- Must be able to effectively prioritize and assign work in order to meet deadlines.
- Must be able to effectively communicate with both technical and non-technical users at all levels of an organization.
- Experience in handling or managing customer interactions and deliverables.
- Excellent communication, presentation, collaboration, problem solving, and facilitation skills.
- Demonstrated experience in managing development for complex applications on time and within budget.
- Demonstrated record of product/project related success.
- Willingness to learn and support new tools/technologies based on the business need.
Other Essential Requirements
- 10+ years' experience in management of software development.
- Bachelor's degree in Computer Science, Management Information Systems, or related field.
- Master's degree in Computer Science, Management Information Systems, or related field is preferred.
- Industry-supported certification in Leadership, Project Management, Data or Cloud technologies is preferred.
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