You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Global Loyalty & Benefits team is seeking a Director of Digital Product Operations to lead the Global Loyalty & Benefits Program Management team.
As the Director of Digital Product Operations team, you and your team will work closely with Product and Engineering teams across the Global Loyalty & Benefits portfolio to deliver end-to-end program management activities in alignment with business objectives, strategic vision, and roadmap while meeting our financial targets.
Key Responsibilities:
Program Management
- Steers execution on defined, program-level goals for medium-to-high complexity programs.
- Works within and across team(s) to anticipate, track, and resolve risks and impediments to delivery.
- Assist in the development and ongoing enhancement to the program strategy for Compliance Issue Management.
- Act as a key point of contact for Global Loyalty and Benefits in various Risk and Compliance forums.
- Facilitate regular meetings with the GLB leadership team to review all issues with at-risk milestones.
- Participates with product and engineering leaders to build implementation roadmaps.
- Provides and consolidates inputs for leadership updates; facilitates meetings with leadership on delivery status and key decisions needed to support project delivery.
- Tracks and interprets relevant OKR/KPIs; identifies key insights & next steps.
- Participates in PI planning meetings and other Agile ceremonies for team/teams.
- Partners with GLB’s Portfolio Management team to discuss prioritization and pressure tests plans for feasibility, capacity, and risks.
- Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements.
- Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management.
- Follows and instills documentation best practices to ensure designs meet requirements.
- Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions.
Communications
- Create and deliver executive-level and stakeholder communications, elevating the product teams unified messages to drive decisions and accelerate decision making.
- Oversees the process and materials to share out roadmaps on a regular cadence to ensure stakeholder alignment and awareness.
- Provides inputs to governance forums.
Process Improvements
- Collaborates with senior leaders (both internal and external to Global Loyalty & Benefits) to recommend and implement process improvements to drive operational efficiency and effectiveness.
- Reviews and presents materials to senior leaders on recommendations to solve overly complex portfolio challenges, leveraging relationships and subject matter expertise for the Loyalty & Benefits portfolios.
People & Culture
- Influence others, often without direct authority, persuading with compelling data, facts, and conclusions.
- Lead diverse, inclusive, and geographically dispersed teams, inspiring employee engagement, retention, progression, and performance management.
- Collaborates with senior leaders to develop educational strategies across stakeholder groups to provide effective knowledge sharing and ensures alignment of learning to annual and long-term organizational goals and priorities.
- Facilitates and plans change management and release management activities.
- Foster collaboration and transparency between product, engineering, lines of business, and enterprise teams.
- Establishes the strategic approach for the management and monitoring of a portfolio based on broad functional goals.
- Defines and executes on opportunities for improvements to the delivery process; works with relevant teams to redesign process flows.
- Mentors, guides, and supports Technical Project Managers and other team members as appropriate.
Required Skills:
- Excellent verbal and written communication skills and experience working with senior leaders.
- Strong people management skills, with experience leading teams.
- Unique ability to think strategically and not lose sight of the details.
- Proven ability to drive results while managing multiple projects in a fast-paced, deadline driven environment.
- Ability to build positive relationships, influence decisions and make things happen.
- Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of an organization, including senior leadership.
- Change Agent, not afraid to challenge the status quo.
- Improve and streamline agile operations.
- Lead and facilitate governance forums with executive leaders.
- Preferred bachelor's degree; Master’s Degree or MBA is a plus.
Salary Range: $150,000.00 to $225,000.00 annually + bonus + benefits.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
