IT Service Management Representative - 5436620
Infra Managed Service Senior Analyst | Mid-Level | Full time
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
- Identify problems through trend analysis, incident data, and stakeholder input. Conduct root cause analysis (RCA) to determine underlying issues.
- Problem Control: Classify and prioritize problems based on business impact and urgency. Develop and implement problem resolution plans.
- Coordination and Communication: Coordinate problem resolution efforts with cross-functional teams. Communicate problem status, resolution plans, and updates to stakeholders.
- Knowledge Management: Maintain a problem database to track and document problem resolution. Ensure that knowledge gained from problem resolution is shared across the organization.
- Technical Experience: Good to have basic Azure/SAP/SaaS/Network/EUC fundamental knowledge.
- Professional Attributes: A good verbal and written communication skill to connect and drive major clients calls. Ability to operate independently and make effective decisions with little direct supervision. Problem Solving & Strategic thinking.
Preferred Locations: Memphis or Collierville Tennessee
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