Job Description
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
The Director, Digital Solutions, is at the forefront of revolutionizing digital health within Gilead US and feels comfortable compliantly pushing boundaries. This role entails breaking down silos and fostering cross-team collaboration to deeply understand audiences and align digital experiences with our core business objectives. As a strategic influencer, both horizontally and vertically, you will define and drive change while inspiring cross-functional teams. Your role will identify innovative opportunities within the digital health landscape, ensure regulatory compliance, and craft digital experience strategies that enhance satisfaction, loyalty, and advocacy. This role will be based in Foster City, CA.
Key Responsibilities:
- Strategize and implement a cohesive way of working that transcends organizational silos, fostering collaboration across teams to ensure digital strategies and solutions align with business objectives.
- Exercise influential leadership both horizontally and vertically within the organization. Define strategy, drive transformative change, and inspire cross-functional teams.
- Collaborate as a Business Partner, aligned with Therapeutic Areas and digital capabilities, to ensure digital strategies and solutions drive business.
- Identify opportunities for digital health innovation and lead in developing and implementing digital health solutions that elevate patient outcomes and experiences, all while ensuring strict compliance with regulatory requirements.
- Collaborate closely with brand and cross-functional teams to identify pain points and opportunities for improvements in the customer journey, aligning these with overarching business strategies.
- Support the development of measurement plans centered around objectives that offer profound insights into customer behavior, preferences, and needs. Evaluate optimization opportunities to improve the customer experience in digital and share recommendations with stakeholders.
- Utilize data-driven insights to pinpoint opportunities to improve the customer journey, enhance customer satisfaction, and foster customer loyalty and advocacy.
- Collaborate closely with brand teams, vendors, and other stakeholders to identify opportunities for innovation and improvement in the digital space.
- Serve as a subject matter expert for digital strategy, internal processes, and systems relevant to digital health.
- Collaborate closely with the Digital Marketing Operations team, business development, IT, legal, compliance, and third-party partners to drive the growth of requirements, SOPs, rollout strategies, and technical roadmaps.
Basic Qualifications:
Bachelor's Degree and Twelve Years’ Experience
OR
Masters' Degree and Ten Years’ Experience
OR
PhD and Eight Years’ Experience
Preferred Qualifications:
- Bachelor's degree in marketing, business, or related field. MBA or advanced degree preferred.
- 10+ years of experience in digital strategy, digital marketing, and/or product management.
- 3+ years in digital product management in the pharma/healthcare space.
- Demonstrated understanding of and experience in utilizing Customer Experience capabilities – e.g. journey mapping, service designs, voice of customer programs, CX metrics such as CSAT, CES, NPS, etc. – to design and develop impactful digital health solutions.
- Experience in web and mobile app design and development practices.
- Experience working with digital marketing channels such as web, email, display, social, search, programmatic, and video.
- Strong analytical and problem-solving skills, with the ability to synthesize data and make strategic recommendations.
- Strong communication and presentation skills, with the ability to communicate complex data and insights to various stakeholders.
- Excellent strategic thinking skills with the ability to formulate and align stakeholders on comprehensive strategies.
- Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
- Deep knowledge of regulatory requirements related to US pharmaceutical marketing, including FDA regulations and guidelines.
- Experience in designing and developing digital products in the healthcare space, with launch experience a plus. Experience in HIV preferred.
- Familiarity with emerging technologies such as telehealth, wearables, digital therapeutics, and generative AI is a plus.
- Familiarity with the following is also a plus: Figma, Sitecore, Mural, Veeva Vault, Sales Force Marketing Cloud, NPI data, orchestrated campaigns, social media platforms.
People Leader Accountabilities:
- Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
- Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.
- Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
The salary range for this position is: $221,170.00 - $286,220.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans.*
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
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