The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Job Description Summary
At this time, the team is seeking a Senior Manager of Partner Success, Strategic Accounts to drive the management and business growth of existing strategic partners. This exciting role presents an opportunity to work in a dynamic and challenging environment, focused on driving operational and commercial outcomes within PayPal.
Job Description
The role will have the following responsibilities:
- Support and execute the distribution of PayPal services through large, global Partners.
- Develop and manage business development initiatives within Partners' business to secure greater transaction volume.
- Support project management of strategic expansion initiatives from signed to launch.
- Build relationships with Partners’ senior management to drive trust and mutual benefit.
- Be seen as a payments and technology subject matter expert.
- Understand Partners’ business and position PayPal as the partner of choice.
- Drive usage of PayPal, Venmo, and all other direct credit card solutions.
- Understand Partners’ product pain points and communicate this knowledge to PayPal Product.
- Provide product guidance and recommendations to new Partners.
- Facilitate meetings with PayPal functional groups to execute and deliver to business plan.
- Ensure reports and KPIs are accurately tracked and delivered consistently.
- Coordinate with Partner to successfully onboard new merchants.
- Manage day-to-day operational queries from the Partner.
- Assist in resolution of complex issues, keeping stakeholders educated.
Successful candidates will demonstrate a willingness to take charge and work effectively to deliver results:
- Drive partner growth and secure long-term business objectives.
- Ensure clear go-to-market plans are agreed with new partners.
- Coordinate with Management to develop strategy and execute acquisition plans.
- Complete regular call reports to update management on account activity.
- Find operational and process improvements to create value on behalf of PayPal.
Personal Qualities, Knowledge, Experience and Skills Required
- Preferred Bachelor’s Degree in Business, Commerce, MIS or related field.
- 5+ years’ experience in Account Management or Business Development.
- Knowledge of online payment processing and the needs of off and online commerce platforms.
- Exceptional consultative and operational skills.
- Results oriented, self motivated & a “hands on” person.
- Excellent communication and interpersonal skills.
- Strong PC skills – especially PowerPoint and Excel.
- Demonstrates core PayPal values (Innovation, Collaboration, Wellness, and Inclusion).
PayPal is committed to fair and equitable compensation practices. The U.S. national annual pay range for this role is $99300 to $216040.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either location.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of their characteristics. We strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
